I had taken Insignia last fall to the cottages and coves, and fell in love with Oceania. I was a die hard Windstar cruiser. This was my fourth trip to the French Polynesia and decided to take Oceania. We upgraded to the PH. 11009 and we’re very pleased with our room and the services. The customer service from Oceania is by far the best in the industry. Thank you for another great cruise. You have yet again, exceeded my expectations. I’m not big on the entertainment though. While I believe Oceania does draw an older clientele, the music and shows I found were somewhat dated. The comedian was very good. Your customer service representative Rachael Ruebel who handled some of my daughters and my requests went above and beyond the call of duty, and she should be acknowledged for her talents and truly being one of your greatest assets in customer service. She, I would say was one of the main reason I am a committed cruiser on Oceania. In this day and age, when customer service seems to be lacking, your employees from the top, all the way to the not so top are exceptional. You treat your employees good, they bring your customers back. Great cruise. Thank you for making my daughter and my cruise amazing. See you on the next one. Just wish you had single cruises for us widow travelers.

Absolutely Amazing

Marina Cruise Review by lindalanning

Trip Details
  • Sail Date: January 2019
  • Destination: South Pacific
  • Cabin Type: Penthouse Suite
I had taken Insignia last fall to the cottages and coves, and fell in love with Oceania. I was a die hard Windstar cruiser. This was my fourth trip to the French Polynesia and decided to take Oceania. We upgraded to the PH. 11009 and we’re very pleased with our room and the services. The customer service from Oceania is by far the best in the industry. Thank you for another great cruise. You have yet again, exceeded my expectations.

I’m not big on the entertainment though. While I believe Oceania does draw an older clientele, the music and shows I found were somewhat dated. The comedian was very good. Your customer service representative Rachael Ruebel who handled some of my daughters and my requests went above and beyond the call of duty, and she should be acknowledged for her talents and truly being one of your greatest assets in customer service. She, I would say was one of the main reason I am a committed cruiser on Oceania. In this day and age, when customer service seems to be lacking, your employees from the top, all the way to the not so top are exceptional. You treat your employees good, they bring your customers back. Great cruise. Thank you for making my daughter and my cruise amazing. See you on the next one. Just wish you had single cruises for us widow travelers.
lindalanning’s Full Rating Summary
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Cabin Review

Penthouse Suite
Cabin PH2 11009
Excellent Room. Full bath and shower, full walk in closet. My daughter and I went and had plenty of room so we didn’t kill each other. We celebrated her birthday and the staff acknowledged her day which was a nice send off. I will be a returning and loyal customer.
Your customer service representative Rachael Ruebel needs to be commended for her service and her attention to detail. She is a great asset to your company. Please give her a atta girl from me. She went above and beyond for my daughter and I, and one of the main reasons I will cruise with no other cruise line.
Sincerely,
Linda Lanning & Remy Martin
Deck 11 Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews