Chose for Northern Lights/Arctic Circle Itinerary. Ship was beautiful and was very impressed at first. We selected a Deluxe Balcony Stateroom and it was quite small. There was not enough hanging space. Fortunately we knew enough to bring magnetic hooks or it would have been a worse mess. The food was average and the service was average at best. Some people were great, like our room steward. The reason we didn't rate guest services and the shore excursion staff well was the following: they played the blame game. They had many, many excursion difficulties to the point of having to fully refund, or partially refund, the money back to passengers. Never once did anyone say "I'm sorry". No, they blamed the tour operators or used the excuse "this is the first time we have been to this port" or (best one!) "it wasn't listed online". Bear in mind that the tour operators complained of how difficult it was to even REACH the Viking Sky staff, much less, that Viking did not listen to the tour operators when they made suggestions and believe me, they should have listened. It was a bucket list trip for me and I refused to let anything ruin it, but the disorganized, poorly planned, not properly vetted, pricey excursions were very disappointing. And the attitude of the Viking staff really added insult to injury. I spoke to many people who were long time cruisers but first time Viking Ocean cruisers and the consensus was the same...one and done. Back to Regent. Back to Azamara. Back to Celebrity...you get the drift. I wanted to love it...I love Viking River Cruises. But it was just too disappointing. The ship was gorgeous, the itinerary was amazing, and I did see the Northern Lights. But the rest was not great, except for embarkation, which was the best I've experienced out of 25 ocean cruises.
Response from VikingS, Community Team
small, cramped, not enough hanging space. Bathroom was great, with heated floors.
Delightful city. So glad we stayed overnight.