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Seabourn Encore Review

5.0 / 5.0
Editor Rating
116 reviews
8 Awards

New Zealand disappointment

Review for Seabourn Encore to the South Pacific
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David1050
6-10 Cruises • Age 70s

Rating by category

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Additional details

Sail Date: Jan 2019
Cabin: Veranda Suite

We chose tis cruise to see Milford Sound and Norfolk Island. You can imagine that we were suitably unimpressed, along with many others, when both destinations were cancelled due to weather. This resulted in 5 days at sea as there was no alternative plan in place. The general staff were terrific but the interaction of the Officers was almost non-existent, to the point that two officers standing with the Captain were incapable of acknowledging the guests or even making eye contact. Amazing! The Captain did make the time to speak with us and was very engaging. This Cruise Line is geared to Americans and their needs no matter their proportion of guests on board. We have has two delightful cruises with Seabourn previously and all that was good about them was missing from this cruise. One of the stops advertised was Christchurch, port of call was Akaroa, but there was no provision made for people to travel to Christchurch unless they paid for a tour. The line is no longer competitive in relation to its competitors and lacks the friendliness and ease of them. It is the small things that count and these, sadly, have gone. The icing on the cake has been the lack of response from our review and a subsequent email addressed to the President - Richard D Meadows. The obviously do not consider guest's feedback very highly. Unfortunately we, and others we spoke with, are not likely to cruise with Seabourn again.

Cabin Review

Veranda Suite

Cabin V5

Cabin was roomy and well serviced, but the carpet was stained in a number of places.

Port Reviews

Auckland

We spent 3 days in Auckland pre-cruise and thoroughly enjoyed it. Stayed at the Pullman Hotel which is delightful.

Dunedin

Our guide was very entertaining and knowledgable and we saw many sights.

Akaroa

Pretty little place but not a lot to do. We were there for Christchurch but their is no provision by Seabourn for those who do not wish to boom a tour.

Wellington

We have been before so no tour required. Te Papa, the cable car and city are well worth exploring.

Napier

A great place. It has been maintained in its Art Deco style and is a delightful town to explore on your own if you are so inclined. There is a lot to see and enjoy, including the Art Gallery/Museum. They have fabulous tours in vintage cars and a vintage bus.

Gisborne

Cannot understand why we stopped there.

Tauranga

This was great fun and the guide gave us a lot of information and history as part of the tour. The linch at the old pub and the Maori welcome event were good.

6 Helpful Votes

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