My husband and I have cruised with Royal Caribbean and Carnival. This was our first and probably the last cruise on any Celebrity ship. As some other reviewers mentioned, we expected Celebrity to be upscale and a step above Royal Caribbean and Carnival. We were deeply disappointed on our very first day.
Everything started with the embarkation process which was delayed for several hours to allow for an intensive ship cleaning after a norovirus outbreak on the previous cruise.
On the first evening I saw that my brand new blouse and my husband's pants we were wearing that day were ruined by the chlorine used to disinfect the buffet chairs. We complained to the Guest Relations Desk. They apologized for it but actually did nothing. No reimbursement was offered nor anything to make us satisfied (a complementary spa or salon service, a dinner in Normandie). We submitted the Personal Property Reports and were told that we would be contacted in two weeks. After a month we have not been contacted yet.