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Le Soleal Review

-- / 5.0
Editor Rating
75 reviews
1 Award

First and last Ponant cruise.

Review for Le Soleal to the Arctic
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DandJCruisers
6-10 Cruises • Age 70s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Aug 2018
Cabin:

My wife & I chose Ponant on the recommendation of our travel agent as the preferred cruise line to celebrate our 50th wedding anniversary with a transit of the North West Passage.

Unfortunately, Ponant failed dismally to deliver & in our opinion, were misleading & deceptive in their decision to proceed with the cruise in view of the forecast sea ice conditions. We believe that Ponant should have known that the NWP was or was likely to be impassable prior to embarcation on le Soleal (& le Boreal) as reported by the Canadian Ice Service & Canadian Coast Guard.

I need not repeat the reviews of other Cruise Critic members on the the saga of the connecting air charters, the second class treatment of non-French passengers, the shortage of restaurant staff, food & drinks or the amount of time spent needlessly sailing around Greenland so as to use up the number of cruise days. These comments are consistent with our experience & that of other passengers, including a number of French passengers who were equally unimpressed - "luxury" it was not! While these issues have been formally raised with Ponant by a number of passengers, no adequate response has yet been provided.

Cabin Review

Compact cabin for a "Deluxe Double Stateroom" with only one chair in the room & limited clothing storage for an Arctic cruise.

The vessel was not well suited to Arctic cruising as it had limited in-door public sitting & viewing areas.

8 Helpful Votes
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