A bit like a care home but there were some good points

A bit like a care home especially the lounge areas. A lot of elderly people with their carers on board and ambulance often waiting at the dockside. Some good points and some bad. It certainly would not suit everyone this ship or the type of people. This review in 3 sections. 1. the Good 2. The Bad and 3. Some other general observations

GOOD:

Classic elegant salons

Small ship - easy to get around

Good service

Uncluttered well designed interior

Informative lectures

Clear TV screen in cabin

Good drinks prices.

Good docking locations - due to small ship.

Quick and easy to get off

Good choice of wines

Lovely library

Some very interesting Norwegian works of art throughout ship

No children

Reasonably priced excursions

THE BAD

Amateurish shows including comedian

Bad smells

Maintenance work

Average food

Lack of friendly personable staff - extremely perfunctorily manner. Bored

Only Stella lager on tap and Boddingtons beer

Extremely unfriendly future sales - some kind of issue here

Catastrophic port talks, the worst I've ever experienced

Old peoples home atmosphere

Very class based - various comments made - I.e. by comedian - reference to 'High Brow’

A Rough old crowd

Extremely slow walkers

Lack of current and/or forecasted weather conditions on in cabin screen

Inaccurate Google Maps weather info on in cabin screen.

2nd restaurant sitting quite late @ 2100

2nd show sitting quite late @ 2230

Library can get very crowded.

Strange games being played.

Some general Observations:

* There was Noise issue during 3 of the lectures which included the game of quoits as general maintenance work. I informed the GS about this in good time but they took a long time to stop the noise. Unacceptable. Even less acceptable was that they repeated the disruption on subsequent lectures and had to go to GS AGAIN to ask them to stop the noise.

* Yellow water from taps

* Guest Services seemed unable to take decisions or act with efficiency and basically not very happy with their job

* Sticky handrails

* Coaches not at ship in good time due to security at Casablanca delaying disembarkation. This should have been anticipated. Not good enough.

* No current or forecasted weather conditions on TV

* Google maps ship locator TV screen showed inaccurate information such as weather

* Some girls lack warmth and performed duties with perfunctory boredom.

* The port talks extremely poor - the worst I've ever experienced.

* Guest Services - somewhat insolent. Not understanding questions. Impatient, tired, unsmiling.

* Garden Cafe - matre D very good. But still there's a detectable uneasy malaise

* Bookshelf Cafe - surly personal

* No apology for maintenance wk

* Special mention to staff of Observations bar plus William Rodriguez. Plus Chandra.