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MOLD in the cabin bathroom, poor quality and improperly prepared food in the Dining Room and Buffet, filthy floors and tables in dining areas, Dining Room servers unable to set a table properly and generally unresponsive to guest requests, a "Drinks On Us" package that did not include some of the most basic drinks and mixes and required guests to pay a 15% gratuity on each drink over and above the gratuity paid for each day - a gratuity that several bartenders told us they never saw. Something that tasted like Tang being used as Orange Juice in Screwdrivers, running out of Club Soda before the final two days at sea and then trying to substitute bottled water, not having enough servers so they could offer and get mixed drinks in the Dining Room, not to mention their inability to even keep water glasses refilled. A Balcony Cabin where if you sat in a chair on the balcony you could not see the water since it has a metal wall instead of glass - CLEARLY should be advertised as Obstructed View. Common area Restrooms that are few and far between compared to other ships we have been in, and which are not cleaned often enough.

NEVER again with MSC

MSC Divina Cruise Review by Jemarsh382

Trip Details
  • Sail Date: January 2019
  • Destination: Eastern Caribbean
  • Cabin Type: Bella Balcony Stateroom
MOLD in the cabin bathroom, poor quality and improperly prepared food in the Dining Room and Buffet, filthy floors and tables in dining areas, Dining Room servers unable to set a table properly and generally unresponsive to guest requests, a "Drinks On Us" package that did not include some of the most basic drinks and mixes and required guests to pay a 15% gratuity on each drink over and above the gratuity paid for each day - a gratuity that several bartenders told us they never saw. Something that tasted like Tang being used as Orange Juice in Screwdrivers, running out of Club Soda before the final two days at sea and then trying to substitute bottled water, not having enough servers so they could offer and get mixed drinks in the Dining Room, not to mention their inability to even keep water glasses refilled. A Balcony Cabin where if you sat in a chair on the balcony you could not see the water since it has a metal wall instead of glass - CLEARLY should be advertised as Obstructed View. Common area Restrooms that are few and far between compared to other ships we have been in, and which are not cleaned often enough.
Jemarsh382’s Full Rating Summary
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Cabin Review

Bella Balcony Stateroom
Cabin B1 8069
I wondered why there was little to no information on what the BELLA Experience was prior to sailing, but found out that you Never Heard the term used on board the ship, thus telling me that it really means nothing. Our cabin had mold in the bathroom shower that required a Cabin steward to spend two hours working on before we could occupy - we were told that there was no other cabin available to move us to and that getting off for a refund was not an option. The Obstructed View Balcony was disappointing and the overall cabin seems much smaller than we have experienced on Royal Caribbean or Norwegian. Storage areas within the cabin seem to be poorly designed.
Cupido Deck Inside Cabins, Balcony Cabins