I struggle to say something positive about my 12 day cruise.
Embarkation should have warned us what to expect,3 and a half hours in a filthy smelly derelict warehouse with no water or toilets and NO MSC STAFF
The staff are demotivated and disorganised very few taking any pride in their work
No one listened to anything you asked or said
The ship is just waiting for a outbreak of norovirus
There was a pile of vomit on the floor staff ignored it for over half an hour
No hygiene standards,no hand cleaner at dining areas until the final day
Toilets often dirty and floors wet no toilet attendants and often not even toilet paper
We left Capetown with virtually no South African wine the food was very poor quality and some of the waiting staff actually apologised for what they were serving
When we complained about the standard of cleaning and food we were told by guest relations that the S.A. guests have much lower standards than British which I found really insulting as I am half South African.
We have done back to back cruises on other lines and have never had exactly the same menu( which wasn't good the first time),and the same entertainment (which we did enjoy the first time,not so much the second and third) repeated. This was 3 4 day back to back cruises so we had the same meals and entertainment 3 times in 12 days it was like having a recurrent nightmare