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Celebrity Eclipse Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
1,922 Reviews

Not happy Cruiser

Celebrity Eclipse Cruise Review by VeroGrammy

19 people found this helpful
Trip Details
  • Sail Date: Jan 2019
  • Destination: South America
  • Cabin Type: Concierge Class 1

We picked this cruise in 2017, and booked on last cruise as we had been to Antarctica and thought the Chilean fjords and around the Horn sounded great. Picked our tours on line, had our special C1 stateroom, over wake, and looking forward to cruise. Found out after final payment--our stateroom cost dropped almost to 1/2 our price--Celebrity was not easy to deal with-got a couple perks??? Then the "looking forward to" tours were cancelled for one reason or another?? The fjords were a waste --what we could see--the time of day--the weather--the Captains choices--same for going around the Horn (did not have to be early early morn)--soooo many things spoiled this expensive cruise. Food poising from the Murano restaurant, with nothing from hotel manager after being informed!! The entertainment was so poor---captive in the theater!!! The very last gift from Celebrity--the terrible cough many of us brought home with us--and still have. Think the new CEO is a bean pusher as the cost of everything has gone up-the quality is down--want the Celebrity Line from past 20 years??? GONE! The staff who is there to be of service to the clients are, as always, the top of the cruise lines---but hate to hear them beg for 10s on survey!! We will have to really think about returning to Celebrity---there are other lines to try--Elite Plus does not mean quite what it did. Unhappy with this cruise--can you tell?!


VeroGrammy's Full Rating Summary
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Cabin Review

Concierge Class 1
Cabin C1 9307

Cabin drapes torn-mold on tiles in bath by sink-towels not what should be C1-not like in past. Mattress on right side by phone torn and tilting down on edge--time for a make-over!! When we hit rough seas-and all things in room and frig went flying-my husband and others sneezed and had nose problems for 2 days!! Dust!!


Port & Shore Excursion Reviews

Very enjoyable and great tour director--good English

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Buenos Aires

The dinner tour we had booked a year ago--was cancelled at last minute--it was the one tour we were looking forward too--even though t cost over $200 each We took taxi to Womans Bridge and enjoyed the area on our own.


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VeroGrammy
1 Reviews Written
19 Helpful Votes
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