We have been on many cruises before this one and by far this was our worst cruise every by a country mile.
Embarkation was quick and efficient and on the ship in no time ( which turned out to be the best part of the cruise)
The ship is in need of some desperate overhaul as it is looking very old and run down.
Their was no sail away party on any deck, only soft music which no one could hear on the back Lido deck. The bar staff on the Lido deck were outstanding and made the cruise a little more enjoyable with their outstanding service. ( maybe other staff members could look at them and learn something) Many thanks to Edwin,Leonard and Ed for their outstanding service.
Lido restaurant was very blend with their food night after night. Same food just with different names often Luke warm served on very hot plates.
My wife had a good talk with the Lido management one night about having different theme night for dinner EG Asian,Indian,Australian international type dinners.
To the managers credit they did do Asian theme for one night only then went back to the old ways.
The only entertainment on the back Lido deck was a music trivia every afternoon. A band playing music would have been a lot better.
We had nothing but trouble with our cruise accounts being blocked by the front desk day after day, and we weren’t they only ones with this issue
Maybe when HAL travel in Australian waters in the future the should accommodate fit the Australian market a bit more as 80% of guests are either AUS or NZ.
best advertising in by mouth for any business and myself and my wife and other guests will not be doing any advertising.
Room was very cramped had no room between wall and bed to move around comfortable. Half way through having a shower water went very cold several times. Complained about this once, Maintenance team came and looked at it with changes at all after saying they have fixed the issue. Room attendants we excellent and went out of their way to help with any issues.