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e have just returned from an Azamara Pursuit cruise to Antartica. The customer serviceon the ship is appalling. We had problems with our hot water going cold over two days. After various attempts to fix it (it would go cold again within a couple of hours) and much debate we were offered another stateroom but no apology, upgrade or any comprnsation for the inconvenience.The guest relations manager (Sasha) hid behind his staff and after meeting with us once never got back to us although we left messages for him to contact us. Also the stateroom had the smallest shower and least storage of any that we have ever experienced in 21 cruises with 8 cruise lines. The ship was also compromised in many areas as altough it has been refurbished it is quite old. For the price we paid and the reputation of Azamara (boutique cruise line 4.5 stars) we expected far more but sadly found them worse than 3 star cruise lines such as Princess and Holland America. To say we were disappointed would be an umderstatment and we will never travel on Azamara again. No port information was given out apart from maps from port staff. Food quality was quite variablee, sometimes good, sometimes not. Selection was reasonable except for breakfast with only four cereals on offer. Entertainment was OK. Unfortunately the floor of the theatre didn’t slope so it was difficult to see. The enrichment lectures were great. Embarkation and disimbarkation was well organised and very smooth.

Antarctic Cruise Jan 2019

Azamara Pursuit Cruise Review by ianandlindab

3 people found this helpful
Trip Details
  • Sail Date: January 2019
  • Destination: South America
  • Cabin Type: Club Interior Stateroom
e have just returned from an Azamara Pursuit cruise to Antartica.

The customer serviceon the ship is appalling. We had problems with our hot water going cold over two days. After various attempts to fix it (it would go cold again within a couple of hours) and much debate we were offered another stateroom but no apology, upgrade or any comprnsation for the inconvenience.The guest relations manager (Sasha) hid behind his staff and after meeting with us once never got back to us although we left messages for him to contact us.

Also the stateroom had the smallest shower and least storage of any that we have ever experienced in 21 cruises with 8 cruise lines. The ship was also compromised in many areas as altough it has been refurbished it is quite old.

For the price we paid and the reputation of Azamara (boutique cruise line 4.5 stars) we expected far more but sadly found them worse than 3 star cruise lines such as Princess and Holland America. To say we were disappointed would be an umderstatment and we will never travel on Azamara again.

No port information was given out apart from maps from port staff.

Food quality was quite variablee, sometimes good, sometimes not. Selection was reasonable except for breakfast with only four cereals on offer.

Entertainment was OK. Unfortunately the floor of the theatre didn’t slope so it was difficult to see. The enrichment lectures were great.

Embarkation and disimbarkation was well organised and very smooth.
ianandlindab’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
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Cabin Review

Club Interior Stateroom
Cabin 09 8023
Smallest shower and least storage of any that we have ever experienced
Deck 8 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews