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This is the 4th of 4, back-to-back cruises we are “enjoying”. It is very apparent that once they have your money, they’re done! What can a guest do? Jump ship? A definite improvement over being held captive. It is quite evident that Princess’ focus has turned completely around from “guest services” to “guest warehousing”. The food...although there were definitely some very bright spots, for the most part, RAW food (especially the Salmon), appears to be the norm. The wait staff acknowledged, “yes, we have had many complaints”. THEN FIX IT! At least get a thermometer. The entertainment...again, a couple of bright spots however, very few options for dancing, limited choices for music, poorly timed events as well. The room...FANTASTIC bed, FABULOUS sized closet with new carpeting. This is the first time, EVER that we were able to hear our neighbor ‘s conversations, their TV and their disagreements. The wait staff...our wait staff was TERRIFIC! Our water glasses were never empty, coffee cup...the same, despite the chef sending out RAW salmon, our wait staff was apologetic, and was genuinely concerned about our dining experience. Unfortunately, the dress code in the dining room is not enforced, another couple questioned the head waiter and his response was, “ it’s a suggestion, we can’t turn anyone away”. SHAME ON YOU PRINCESS! Baseball caps turned backwards, shorts and flip flops, football jerseys...all allowed. The Captain’s party, usually a formal event...now “dumbed down” to smart casual. The same jersey wearing male was allowed in...smart casual?? A male with the aforementioned shorts and flip flops was also allowed in...smart casual?? Definitely not! So sad, disappointing and downright disgusting that the individuals aboard have zero ability to enforce the policies that the parent company has put in place for fear, as one crew member stated, “ we are forbidden from saying anything to anyone for fear of offending someone. They would fire me!” As a shareholder, I am embarrassed, especially when I hear others voice the same concerns, over and over and over again. And the response?? CRICKETS! Remember, they already have your money! Except for specialty dining, except for the coffee card, except for the beverage package, except for...

Once they have your money...

Ruby Princess Cruise Review by iamdrj1

5 people found this helpful
Trip Details
  • Sail Date: January 2019
  • Destination: Mexican Riviera
  • Cabin Type: Interior
This is the 4th of 4, back-to-back cruises we are “enjoying”. It is very apparent that once they have your money, they’re done! What can a guest do? Jump ship? A definite improvement over being held captive.

It is quite evident that Princess’ focus has turned completely around from “guest services” to “guest warehousing”.

The food...although there were definitely some very bright spots, for the most part, RAW food (especially the Salmon), appears to be the norm. The wait staff acknowledged, “yes, we have had many complaints”. THEN FIX IT! At least get a thermometer.

The entertainment...again, a couple of bright spots however, very few options for dancing, limited choices for music, poorly timed events as well.

The room...FANTASTIC bed, FABULOUS sized closet with new carpeting. This is the first time, EVER that we were able to hear our neighbor ‘s conversations, their TV and their disagreements.

The wait staff...our wait staff was TERRIFIC! Our water glasses were never empty, coffee cup...the same, despite the chef sending out RAW salmon, our wait staff was apologetic, and was genuinely concerned about our dining experience.

Unfortunately, the dress code in the dining room is not enforced, another couple questioned the head waiter and his response was, “ it’s a suggestion, we can’t turn anyone away”.

SHAME ON YOU PRINCESS!

Baseball caps turned backwards, shorts and flip flops, football jerseys...all allowed.

The Captain’s party, usually a formal event...now “dumbed down” to smart casual. The same jersey wearing male was allowed in...smart casual?? A male with the aforementioned shorts and flip flops was also allowed in...smart casual?? Definitely not!

So sad, disappointing and downright disgusting that the individuals aboard have zero ability to enforce the policies that the parent company has put in place for fear, as one crew member stated, “ we are forbidden from saying anything to anyone for fear of offending someone. They would fire me!”

As a shareholder, I am embarrassed, especially when I hear others voice the same concerns, over and over and over again. And the response?? CRICKETS!

Remember, they already have your money! Except for specialty dining, except for the coffee card, except for the beverage package, except for...
iamdrj1’s Full Rating Summary
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Cabin Review

Interior
Cabin IA
Great bed! Wonderful closet(size). New carpet with a giant TV.
Aloha Deck Inside Cabins, Balcony Cabins, Suite Cabins