Norwegian Epic Review

EPIC FAILURE

Review for the Western Caribbean Cruise on Norwegian Epic
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bebest
10+ Cruises • Age 50s

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Additional details

Sail Date: Jan 2019
Cabin: Inside

We initially chose this cruise for the itinerary, and the port it was departing from. We are experienced cruisers, having been on many different cruise lines - Holland America, Royal Caribbean etc.

The embarkation process was the WORST we have ever experienced! We stood outside in the hot sun in a line that went on forever. It took several hours to even get to the point of check-in. It was disorganized and chaotic. When we tried to ask a few people behind the scenes what the delay was, we received two different explanations (please note - no one from the ship went along the line to provide any type of communication at all). The first explanation that we received was that the ship was late into the port that morning by two hours, setting everything back. The next explanation that we received was that it was customs that had held up things that morning. We would discover later that the truth was there was a huge issue with drugs on the ship that had delayed disembarkation, as it had made the news.

We finally get on board and go to our rooms. I had purchased an internet package, but there was nothing in the room telling me that I had purchased the package, with any instructions as to how I could access the internet. Later on, using the NCL app, I discovered that we had a $50 shipboard credit. Thinking this was an error, I went to guest services to inquire, to find out that a family member had purchased it as a gift for us. I explained it would have been nice to know that, and any other ship I have been on would have had a note card left in our room to tell us. I spoke with the Assistant Guest Service Manager and he made it very apparent that he didn't care. There was no - I'm sorry, we apologize, nothing, no explanation. When I asked about the embarkation process the previous day, again, no explanation was provided.

Cabin Review

Inside

Cabin ID

SMALL, carpet dirty. Worst (and smallest) cabin we have ever had.

Port Reviews

Ocho Rios

We did an excursion that we booked ourselves to the Blue Hole - it was excellent!

Great Stirrup Cay

Cloudy day, just spent a little time on the beach.

Harvest Caye

Pool day, was nice to just relax in the sun.

Roatan

Beautiful island, we did a sloth/monkey/snorkeling tour and it was a great day. Our driver Marc was great, and Stephanie and Daniel at the Sloth/Monkey Tour were fabulous!

Costa Maya

We rented a golf cart and went off and explored on our own. Fun day.

Cozumel

Again we booked our own tour and had a great day/tour. HIghly recommend the Mayan Theatre and Tequilla Tasting.

5 Helpful Votes
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