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This cruise was chosen purely because of the itinerary. POSITIVES: - The ship was lovely. - The cabin was lovely. - Food was great. - Drinks package was great value. - ALL of the wait staff and bar staff were soooooo lovely and friendly. They were also very attentive and professional. NEGATIVES: - Do not get a photo package unless you like fully staged studio shots (with fake Greek columns in the background) - Do not go on a shore tour. It is so easy to arrange your own little trips with the many people selling their services when you get of the boat. - The music on the ship is all very beige....like elevator music. There is good music available, but you have to look for it. - Communication with staff from the photo place, the Customer service and the Shore tours were incompetent and could not answer questions in a logical way. You have to be prepared to argue about EVERYTHING because the customer service motto is to blame the customer for anything that is wrong,rather than try to help them. - If you get injured on a shore tour (as my husband did) and have to get rushed to hospital, do not expect ANY support from MSC. They are useless....all of them. - The "desk" staff are rude. They do not know how to ask if you are ok after having a head injury. Of course all the lovely waiters and bar staff had perfect skills at doing this. If everything goes ok, MSC are fine. But the minute you have a problem, like being hit in the head by a mast off a boat, their complete lack of procedures, consistent stories about payment of hospital bills and just a simple check-in process after returning to the boat from hospital are inadequate. MSC "desk" staff seem to have a policy....it is not my department, it is not my responsibility, I do not know how to do that, my supervisor can help with that. We had several problems on the cruise with photos, shore tours and head injury and we did not come into contact with ANY staff that seemed to have a clue how to deal with people. LOVED all the destinations.

Itinerary is the winner here.

MSC Preziosa Cruise Review by pad123

3 people found this helpful
Trip Details
  • Sail Date: December 2018
  • Destination: Southern Caribbean
  • Cabin Type: Fantastica Interior Stateroom
This cruise was chosen purely because of the itinerary.

POSITIVES:

- The ship was lovely.

- The cabin was lovely.

- Food was great.

- Drinks package was great value.

- ALL of the wait staff and bar staff were soooooo lovely and friendly. They were also very attentive and professional.

NEGATIVES:

- Do not get a photo package unless you like fully staged studio shots (with fake Greek columns in the background)

- Do not go on a shore tour. It is so easy to arrange your own little trips with the many people selling their services when you get of the boat.

- The music on the ship is all very beige....like elevator music. There is good music available, but you have to look for it.

- Communication with staff from the photo place, the Customer service and the Shore tours were incompetent and could not answer questions in a logical way. You have to be prepared to argue about EVERYTHING because the customer service motto is to blame the customer for anything that is wrong,rather than try to help them.

- If you get injured on a shore tour (as my husband did) and have to get rushed to hospital, do not expect ANY support from MSC. They are useless....all of them.

- The "desk" staff are rude. They do not know how to ask if you are ok after having a head injury. Of course all the lovely waiters and bar staff had perfect skills at doing this.

If everything goes ok, MSC are fine. But the minute you have a problem, like being hit in the head by a mast off a boat, their complete lack of procedures, consistent stories about payment of hospital bills and just a simple check-in process after returning to the boat from hospital are inadequate.

MSC "desk" staff seem to have a policy....it is not my department, it is not my responsibility, I do not know how to do that, my supervisor can help with that. We had several problems on the cruise with photos, shore tours and head injury and we did not come into contact with ANY staff that seemed to have a clue how to deal with people.

LOVED all the destinations.
pad123’s Full Rating Summary
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Cabin Review

Fantastica Interior Stateroom
Cabin I2 8176
WE had a disability cabin and it was great. It was chosen as one of the few remaining cabins. It was an inside cabin and we loved it.
Ametista Deck Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews