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The good: Beautiful spacious cabin Wonderful steward Christian Excellent solo coordinator & events Bennie Great shows (Burn the Floor & Rock of Ages) Some excellent meals in Le Bistro, La Cucina, Savor Excellent VIP excursion in Roatan Terrific service by Alvin and his staff in H20 Ease of booking excursions last minute Embarkation/debarkation was super easy Exceptionally clean ship The bad: Horribly inconsistent service in all restaurants. At a table of 6, one person would be done with their meal before the others got theirs. 1 person would get a coffee refill and the server would wander away without offering anyone else. 3 of the same desserts would be served to the same table, at the same time, at 3 different temperatures. Indifference by supervisors, etc. when issues were pointed out particularly in dining venues. Disgusting excursion in Jamaica that NCL should be ashamed to put their name on (see ??? below) Security issue involving a key card randomly thrown in an attended pile by a server in a theater. Also met with indifference by server, bartender, supervisor and guest services Horrible connectivity with the app. Messages lost, contacts missing, messages arriving next day, forced reboot, reconnect daily. Waste of $10. Not very well ventilated smoking areas. The cigar lounge is tiny and if you get more than 3 people in there, it looks like it's on fire due to smoke hanging in the air. Also, the casino smells stale even in the non smoking side OSheehans...wow, that was a disappointment. Reviews about the food there must be written by people who've never eaten a good burger or wing. Service even when not busy took 1+hour. Indifferent servers, cold, tasteless food. Very disappointing. The ??? The VIP (in the loosest of terms) Bamboo Beach excursion in Ocho Rios is an embarrassment to NCL. The beach itself was lively but the experience was terrible. Service was nonexistent. The only drinks available included rum or bad warm beer. And we couldn't even get those. They literally ran out of vodka in the 1st hour and diet coke soon after. But I dont know who was getting it all because it certainly wasn't us. The food was literally inedible for $109 pp. They referred to it as lobster and jerk chicken. The "lobster" was the size and consistency of a pink eraser. The "chicken" has appendages like no chicken over ever seen. Pretty sure mine had a tail. No one could possibly eat that. NCL was nonresponsive when we complained that they never should put their name on such a subpar experience.

The good, the bad and the ???

Norwegian Breakaway Cruise Review by Deejaue1969

5 people found this helpful
Trip Details
  • Sail Date: January 2019
  • Destination: Western Caribbean
  • Cabin Type: Family Mini-Suite with Balcony
The good:

Beautiful spacious cabin

Wonderful steward Christian

Excellent solo coordinator & events Bennie

Great shows (Burn the Floor & Rock of Ages)

Some excellent meals in Le Bistro, La Cucina, Savor

Excellent VIP excursion in Roatan

Terrific service by Alvin and his staff in H20

Ease of booking excursions last minute

Embarkation/debarkation was super easy

Exceptionally clean ship

The bad:

Horribly inconsistent service in all restaurants. At a table of 6, one person would be done with their meal before the others got theirs. 1 person would get a coffee refill and the server would wander away without offering anyone else. 3 of the same desserts would be served to the same table, at the same time, at 3 different temperatures.

Indifference by supervisors, etc. when issues were pointed out particularly in dining venues.

Disgusting excursion in Jamaica that NCL should be ashamed to put their name on (see ??? below)

Security issue involving a key card randomly thrown in an attended pile by a server in a theater. Also met with indifference by server, bartender, supervisor and guest services

Horrible connectivity with the app. Messages lost, contacts missing, messages arriving next day, forced reboot, reconnect daily. Waste of $10.

Not very well ventilated smoking areas. The cigar lounge is tiny and if you get more than 3 people in there, it looks like it's on fire due to smoke hanging in the air. Also, the casino smells stale even in the non smoking side

OSheehans...wow, that was a disappointment. Reviews about the food there must be written by people who've never eaten a good burger or wing. Service even when not busy took 1+hour. Indifferent servers, cold, tasteless food. Very disappointing.

The ???

The VIP (in the loosest of terms) Bamboo Beach excursion in Ocho Rios is an embarrassment to NCL. The beach itself was lively but the experience was terrible. Service was nonexistent. The only drinks available included rum or bad warm beer. And we couldn't even get those. They literally ran out of vodka in the 1st hour and diet coke soon after. But I dont know who was getting it all because it certainly wasn't us. The food was literally inedible for $109 pp. They referred to it as lobster and jerk chicken. The "lobster" was the size and consistency of a pink eraser. The "chicken" has appendages like no chicken over ever seen. Pretty sure mine had a tail. No one could possibly eat that. NCL was nonresponsive when we complained that they never should put their name on such a subpar experience.
Deejaue1969’s Full Rating Summary
Enrichment Activities
Value For Money
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Cabin Review

Family Mini-Suite with Balcony
Cabin M2 12828
Bigger than my first apartment. Huge bathroom. Teeny tiny balcony but really nice room
Deck 12 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews