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I bought the Australian Open Cruise as a birthday present for my mum. It was a chance for the two of us to take a cruise trip to Melbourne that we had talked about for years. POSITIVES: The embarkation experience was excellent! Plenty of friendly staff to navigate you through the process. Embarkation was easy and fast! The ship itself is beautiful! The public areas are all extremely well presented. And there were a variety of areas to chose from catering to all tastes. The cabin was surprisingly spacious. There was plenty of room to move around in the cabin and the cabin was also well laid out. The cabin stewards (James and Willie) were great. Very friendly and attentive. The cabin was always kept very clean. We saw a few of the shows. Twice Upon a Time was a modern dance performance and was excellent. The stage setting, costumes and music/score was of a very professional standard. We had plenty of laughs at the Murder Mystery activity. And recommend you get in on this activity if available. The room service food and beverages were very good. Highly recommend the wedges and the beef nachos. And Earon, the Room Service Steward, took real pride in his work. he's a credit to the team. Generally the personnel on board were very pleasant. There were options of locations to eat - Angelo's, Dragon Lady and the Waterfront were all restaurants that were included in the fare and are all worth experiencing. Ken, the acupuncturist, was knowledgeable, ethical, professional - and the treatment works! Highly recommend a visit! The staff at the Spa were generally very nice and the treatments were good. NEGATIVES The aggressive sales pitch at the Spa. When you first get on board you are faced with an army of day spa staff that offer you a tour of the Spa facilities - all with a view of signing you up for as many events and services as possible. The Spa competition has you there under false pretenses. The Spa manager (I think she was the manager, as she wasn't in a uniform) was very unpleasant and discourteous. It was a shame that the staff, who were very lovely and competent, were pressured to sell product at every consultation /service. Also, day in port specials were non existent (unlike any other cruise I have been on). The Pantry is the general "food court" area. It was difficult to get a seat at lunch and dinner times (never tried to at breakfast). There clearly isn't enough seating. Also the structure of the food service was disappointing. There were about 10 different types of food, including dessert station. Each station had 2 - 3 options to chose from. Staff at the station dished up very small servings of your selection and you were sent on your way. The only station that was reasonable with it's offering was the dessert station, who recognised that the portion sizes wouldn't fill a mouse so would ask if you would like a second options. Also, the fish was dreadful .. it was mushy/sloppy! the only fried food that I have ever seen that was in that state. On other cruises, the buffet areas worked much better! Also, the Pantry was opened at limited hours. On other cruises this sort of facility is open 24/7. The only other negative was the disembarkment. On other cruises, if you were going to take your own luggage off, you could disembark at your time of choosing - you didn't have to go with a designated group for your deck. Also, our group was told to be at a designated are at 8.50am. We arrived at 8.45am (as did others) only to be told that our group had already been called. Unacceptable! Also, the announcements calling groups to disembark are not made over the ship - so you can't hear it in your cabin. Again, on other cruises, you can remain in your cabin and wait to be called. Overall a very positive experience. Except for the Pantry and the Spa.

An overall great cruise

Pacific Eden Cruise Review by railenet

3 people found this helpful
Trip Details
I bought the Australian Open Cruise as a birthday present for my mum. It was a chance for the two of us to take a cruise trip to Melbourne that we had talked about for years.

POSITIVES:

The embarkation experience was excellent! Plenty of friendly staff to navigate you through the process. Embarkation was easy and fast!

The ship itself is beautiful! The public areas are all extremely well presented. And there were a variety of areas to chose from catering to all tastes.

The cabin was surprisingly spacious. There was plenty of room to move around in the cabin and the cabin was also well laid out.

The cabin stewards (James and Willie) were great. Very friendly and attentive. The cabin was always kept very clean.

We saw a few of the shows. Twice Upon a Time was a modern dance performance and was excellent. The stage setting, costumes and music/score was of a very professional standard.

We had plenty of laughs at the Murder Mystery activity. And recommend you get in on this activity if available.

The room service food and beverages were very good. Highly recommend the wedges and the beef nachos. And Earon, the Room Service Steward, took real pride in his work. he's a credit to the team.

Generally the personnel on board were very pleasant.

There were options of locations to eat - Angelo's, Dragon Lady and the Waterfront were all restaurants that were included in the fare and are all worth experiencing.

Ken, the acupuncturist, was knowledgeable, ethical, professional - and the treatment works! Highly recommend a visit!

The staff at the Spa were generally very nice and the treatments were good.

NEGATIVES

The aggressive sales pitch at the Spa. When you first get on board you are faced with an army of day spa staff that offer you a tour of the Spa facilities - all with a view of signing you up for as many events and services as possible.

The Spa competition has you there under false pretenses.

The Spa manager (I think she was the manager, as she wasn't in a uniform) was very unpleasant and discourteous.

It was a shame that the staff, who were very lovely and competent, were pressured to sell product at every consultation /service.

Also, day in port specials were non existent (unlike any other cruise I have been on).

The Pantry is the general "food court" area. It was difficult to get a seat at lunch and dinner times (never tried to at breakfast). There clearly isn't enough seating.

Also the structure of the food service was disappointing. There were about 10 different types of food, including dessert station. Each station had 2 - 3 options to chose from. Staff at the station dished up very small servings of your selection and you were sent on your way. The only station that was reasonable with it's offering was the dessert station, who recognised that the portion sizes wouldn't fill a mouse so would ask if you would like a second options.

Also, the fish was dreadful .. it was mushy/sloppy! the only fried food that I have ever seen that was in that state.

On other cruises, the buffet areas worked much better! Also, the Pantry was opened at limited hours. On other cruises this sort of facility is open 24/7.

The only other negative was the disembarkment. On other cruises, if you were going to take your own luggage off, you could disembark at your time of choosing - you didn't have to go with a designated group for your deck. Also, our group was told to be at a designated are at 8.50am. We arrived at 8.45am (as did others) only to be told that our group had already been called. Unacceptable! Also, the announcements calling groups to disembark are not made over the ship - so you can't hear it in your cabin. Again, on other cruises, you can remain in your cabin and wait to be called.

Overall a very positive experience.

Except for the Pantry and the Spa.
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Cabin Review

Cabin 5150
The cabin size was surprisingly large. There was ample floor space and it was easy to move around. The Cabin was also well laid out.