Silver Wind Cruise Review by ralamc
- Sail Date: October 2018
- Destination: Canada & New England
- Cabin Type: Veranda Suite
While the ship itself is in need of a facelift that is not the reason for the rating.
Problems in Montreal made it necessary to stay extra days after alreadly arriving earlier than the cruise date. Four (2) key ports were cut from the itinerary. Saguenay, Baie, Gaspe and Prince Edward Island. We were aghast, when only a 30% refund was offered. Without those ports we would NOT reserved this cruise.
To make things worse, the Captain was inaccessible to answer questions. He even announce that they had lost "revenue" on this cruise because of the Montreal difficulties.
Why should passengers have to hear that?
The rest of the staff tried hard to make up for his poor communication and general disregard for the terrible impact his words and action have.
All of this leave a very bad taste... a stain on a good reputation...cannot recommend this cruise line to anyone.
It as all handled SO badly. A few kind words and a full refund would have had everyone repeat clients....no such result.
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Room felt a little tight