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We chose this cruise specifically because of the itinerary. The best of Canadian Maritime. While the ship itself is in need of a facelift that is not the reason for the rating. Problems in Montreal made it necessary to stay extra days after alreadly arriving earlier than the cruise date. Four (2) key ports were cut from the itinerary. Saguenay, Baie, Gaspe and Prince Edward Island. We were aghast, when only a 30% refund was offered. Without those ports we would NOT reserved this cruise. To make things worse, the Captain was inaccessible to answer questions. He even announce that they had lost "revenue" on this cruise because of the Montreal difficulties. Why should passengers have to hear that? The rest of the staff tried hard to make up for his poor communication and general disregard for the terrible impact his words and action have. All of this leave a very bad taste... a stain on a good reputation...cannot recommend this cruise line to anyone. It as all handled SO badly. A few kind words and a full refund would have had everyone repeat clients....no such result.

Very disappointing - Have lost faith in Silver Sea

Silver Wind Cruise Review by ralamc

1 person found this helpful
Trip Details
We chose this cruise specifically because of the itinerary. The best of Canadian Maritime.

While the ship itself is in need of a facelift that is not the reason for the rating.

Problems in Montreal made it necessary to stay extra days after alreadly arriving earlier than the cruise date. Four (2) key ports were cut from the itinerary. Saguenay, Baie, Gaspe and Prince Edward Island. We were aghast, when only a 30% refund was offered. Without those ports we would NOT reserved this cruise.

To make things worse, the Captain was inaccessible to answer questions. He even announce that they had lost "revenue" on this cruise because of the Montreal difficulties.

Why should passengers have to hear that?

The rest of the staff tried hard to make up for his poor communication and general disregard for the terrible impact his words and action have.

All of this leave a very bad taste... a stain on a good reputation...cannot recommend this cruise line to anyone.

It as all handled SO badly. A few kind words and a full refund would have had everyone repeat clients....no such result.
ralamc’s Full Rating Summary
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Cabin Review

Veranda Suite
Cabin VR 301
Ok....bathroom not comfortable...Hard to get into the shower

Room felt a little tight
Deck 7 Suite Cabins