I booked a year ago from photos to see a brand new ship. It was a good experience, but there are some large flaws. First the good: Amazing food, best on any ship (after 35 cruises) I have sailed. Good staff - very helpful and remembered our names. Unique design and layout which was confusing at first, but still a neat look. Best part: The suite we booked included a butler and three fantastic places only for suite guests. On a ship with 3,000 folks this was a godsend. The Retreat offered wine, beer, a few snacks (not nearly what was described) and a very comfortable place to sit and read. The 16th floor with a bar and grill and private pool, lounges and hot tub was great. No fighting for a pool chair! The restaurant, Luminae as easy access and great service. Getting on and off was a breeze. The bad: horrible seating in suite. Very difficult to get a table at any specialty restaurant with a paid package. Was booked at 9pm each night! No library, no newspaper, no lectures on anything they didn't sell on the ship!! No room service menu. Too much technology and trying to find out anything on a confusing tv site or your phone was annoying, just print it once and put it in the darn room. Not One Ship Layout anywhere, have to use your phone - and I don't enjoy carrying it everywhere. Last and worst. Public seating is made for a very very short person. All about 13" off the floor. Hard for those with limited mobility. And hard - with hard pillows everywhere. There were so many choices of "activities" and 86% of them had a cost - even tours of the ship were $$$!