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1. Confirmed On-Shore Booking got Rejected by an On-Shore Staff We booked a snorkelling excursion for Mystery Island using their computer device. The booking was confirmed and paid for but when one of the On-Shore Staff member went to print our tickets, she was told by another On-Shore staff member not to print our tickets as she was about to book the excursion for another family and that there were no spots left. Our On-Shore staff then told us that our tickets won't print as there's no vacancy. We thought that was strange and logged back on the RC computer system which still allow us to book the tickets. We were about to repeat the booking process but the other On-Shore Staff told us that if we book the last few available tickets then she'll just cancel them and we won't get the tickets. I was totally devastated. Our cruise accounts showed that the money was deducted from our account but was subsequently refunded when the staff refused to print our tickets and cancelled our booking. Excursions are suppose to be booked on a first come first serve basis but it seems that RC staff is able to cancel our booking to accommodate someone else. 2. Don't be fooled into thinking that On-Shore activities are only available through RC at Mystery Island (or Noumea) We were totally devastated at not being able to book snorkelling excursions as "spots were not available" but was pleasantly surprised to find out that there were lots of snorkelling excursions offered by the locals. In fact, all the excursions RC had, we were able to book once we landed on Mystery Island and Noumea. 3. RC On Shore Excursions can get cancelled at the last minute We booked a kayak tour in Noumea through RC only to get a note the night before arriving in Noumea that the excursion got cancelled. They did offer 20% off their "Day Trip to Paradise: Amazing Amedee Island" excursion (this was one of their most expensive excursion costing USD199 per person) and 10% any other excursion. The only problem was that we had to go to the shore excursions desk to book them and it was closed. Also all other water based excursions were already booked out by then. After our experience at Mystery Island, we were not worried about missing out as we know that the local will offer us plenty of options for less cost, which was exactly what happened. 4. On Shore Excursions are more expensive when booking through RC RC's snorkelling excursion for 1.5 hour costs just over AUD117. Booking a 2 hour snorkelling excursion locally on Mystery Island cost AUD70. Upon arrival at Noumea, we booked a shuttle bus + boat ride to go snorkelling at Duck Island. It ended up costing AUD38 per person. If you had booked this excursion through RC you would have to pay about twice the amount. 5. Despite what they say, RC Excursions are not necessarily better Our locally booked snorkelling excursion was absolutely wonderful. We were grateful that our RC snorkelling excursions were cancelled by a RC staff as we were told afterwards by another passenger that everyone in his RC snorkelling excursion were stung by blue bottles and their snorkelling excursion was cut short. He got stung in a few places and told us that he realised that RC do not run the on-shore excursions themselves but RC does have a responsibility to its passengers to ensure that they are properly looked after by RC's vendor. He demanded RC gives him a refund for the excursion but I'm not sure whether he got it. Overall I'm glad that we didn't end up going with an RC excursion. If you want to book shore excursions, I would highly recommend booking them when you land for about half the cost. Ignore RC's sale pitch that you are looked after better if you booked through RC as that was certainly not true in my case. An upside with booking an excursion with RC is that you can use your cabin credit to pay for the excursion. Booking locally means that you have to fork out additional money. Other stuff - Shows were really good. - There were lots of food and you can get something to eat anytime throughout the day. Quality of the food was ok. - Public bathrooms have an automatic flushing system, so every time you lean over to grab some toilet paper your butt gets sucked back into the toilet - Staff were very friendly (except for the On-Shore staff who cancelled my on shore excursion but I'm subsequently grateful to her as I had a great time on the excursions run by the locals and for less cost). - Rooms and Bathrooms were clean - Activities were fun, but queues were very, very long

Why you shouldn't book a shore excursion through RC

Ovation of the Seas Cruise Review by ohwhatacruise

19 people found this helpful
Trip Details
  • Sail Date: January 2019
  • Destination: South Pacific
  • Cabin Type: Obstructed Ocean View Balcony
1. Confirmed On-Shore Booking got Rejected by an On-Shore Staff

We booked a snorkelling excursion for Mystery Island using their computer device. The booking was confirmed and paid for but when one of the On-Shore Staff member went to print our tickets, she was told by another On-Shore staff member not to print our tickets as she was about to book the excursion for another family and that there were no spots left. Our On-Shore staff then told us that our tickets won't print as there's no vacancy. We thought that was strange and logged back on the RC computer system which still allow us to book the tickets. We were about to repeat the booking process but the other On-Shore Staff told us that if we book the last few available tickets then she'll just cancel them and we won't get the tickets. I was totally devastated. Our cruise accounts showed that the money was deducted from our account but was subsequently refunded when the staff refused to print our tickets and cancelled our booking. Excursions are suppose to be booked on a first come first serve basis but it seems that RC staff is able to cancel our booking to accommodate someone else.

2. Don't be fooled into thinking that On-Shore activities are only available through RC at Mystery Island (or Noumea)

We were totally devastated at not being able to book snorkelling excursions as "spots were not available" but was pleasantly surprised to find out that there were lots of snorkelling excursions offered by the locals. In fact, all the excursions RC had, we were able to book once we landed on Mystery Island and Noumea.

3. RC On Shore Excursions can get cancelled at the last minute

We booked a kayak tour in Noumea through RC only to get a note the night before arriving in Noumea that the excursion got cancelled. They did offer 20% off their "Day Trip to Paradise: Amazing Amedee Island" excursion (this was one of their most expensive excursion costing USD199 per person) and 10% any other excursion. The only problem was that we had to go to the shore excursions desk to book them and it was closed. Also all other water based excursions were already booked out by then. After our experience at Mystery Island, we were not worried about missing out as we know that the local will offer us plenty of options for less cost, which was exactly what happened.

4. On Shore Excursions are more expensive when booking through RC

RC's snorkelling excursion for 1.5 hour costs just over AUD117. Booking a 2 hour snorkelling excursion locally on Mystery Island cost AUD70. Upon arrival at Noumea, we booked a shuttle bus + boat ride to go snorkelling at Duck Island. It ended up costing AUD38 per person. If you had booked this excursion through RC you would have to pay about twice the amount.

5. Despite what they say, RC Excursions are not necessarily better

Our locally booked snorkelling excursion was absolutely wonderful. We were grateful that our RC snorkelling excursions were cancelled by a RC staff as we were told afterwards by another passenger that everyone in his RC snorkelling excursion were stung by blue bottles and their snorkelling excursion was cut short. He got stung in a few places and told us that he realised that RC do not run the on-shore excursions themselves but RC does have a responsibility to its passengers to ensure that they are properly looked after by RC's vendor. He demanded RC gives him a refund for the excursion but I'm not sure whether he got it.

Overall I'm glad that we didn't end up going with an RC excursion. If you want to book shore excursions, I would highly recommend booking them when you land for about half the cost. Ignore RC's sale pitch that you are looked after better if you booked through RC as that was certainly not true in my case.

An upside with booking an excursion with RC is that you can use your cabin credit to pay for the excursion. Booking locally means that you have to fork out additional money.

Other stuff

- Shows were really good.

- There were lots of food and you can get something to eat anytime throughout the day. Quality of the food was ok.

- Public bathrooms have an automatic flushing system, so every time you lean over to grab some toilet paper your butt gets sucked back into the toilet

- Staff were very friendly (except for the On-Shore staff who cancelled my on shore excursion but I'm subsequently grateful to her as I had a great time on the excursions run by the locals and for less cost).

- Rooms and Bathrooms were clean

- Activities were fun, but queues were very, very long
ohwhatacruise’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 13 to 15
Service
Onboard Experience
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