We have never been to Hawaii and thought this would be a great 2 weeks away from New York in January. Even though the weather was great (perfect in Hawaii) we just wanted to get off the ship and eat some decent food.

Starting with the cabin, the day we boarded and started putting clothes on shelves and moving clothes from one shelf location to another we noticed a lot of dust on our clothes. Closer inspection revealed that the shelves and flat surfaces were covered with dust. My wife and I had to clean all of them before unpacking. Next was the shower. I didn't notice the first night because I didn't use the shower until the second day. The soap shelf was caked with old soap residue that was brown. It was disgusting. I asked the room steward to come in and clean the shower. She blamed the previous crew ands isn't speak much after that. The bed clothes were never changed. On the first morning my wife accidentally spilled some cereal on the sheet near the pillow. The same spill mark was there the whole 15 days. I complained to the front desk and was assured someone would contact me but that never happened. When I went down a few days later I was told that they spoke to our cabin stewards supervisor. Deplorable.

Next is the food. The buffet had an underwhelming selection of food and sometimes we just walked away and went to Giovanni's Pizza. The Pizza was always good, always fresh. The milk was luke warm most everyday and I had a suspicion that it was powdered milk. The orange juice seemed like it was from concentrate with lots of sugar. It was also usually just cool. We almost always had to ask for ice. Read more