SAVE your money - SAVE your time - SAVE your breath for complaining, you will need it. We were SUITE CLASS guests travelling in a Sky Suite so we had access to The Retreat with our fare. Firstly, lets just say this ship is not your "typical Celebrity experience" . There is no secluded Micheal's Club with an intimate gentlemens club feel. There is no luxurious Luminae Restaurant with comfortable seating, attentive servers and SMILES with flavorful food. There is no special "INVITE" to meet the Senior Officers. And no music you can listen too to relax.
The first mistake Celebrity Cruises made was they recruited or elevated staff from other ships that are all PRIMADONNAS. Any HR person will tell you - primadonnas don't work well with each other. We saw staff walk right by others with no team work, no acknowledgments to each other or the GUESTS. The manager in The Retreat was from the Reflection vessel (which he did an OK job) - well on this ship he is in Over His Head. The Retreat was a mess.....No serving staff, stuck up Concierges, dirty toilets, and when food came out - it RAN OUT - and was never replaced. All the chairs in The Retreat are so UNCOMFORTABLE, it makes you want to leave as soon as you sit down. Plus, don't even get me started on the private pool deck with no shade, terrible drinks that you have to pay for unless you have a drink package, and tables glued to the deck floor so you can't move them nor set a drink on them.
JUST AWFUL. The entire experience was NOT CELEBRITY worthy. Watch out for the REVOLUTION on the Solstice Class ships. It won't be the only REVOLT Celebrity will see..
SKY SUITE - Soft grey hues, and relaxing. Bed is comfortable. Sofa and Rocking Chair are totally uncomfortable with fabric made for outside. The rocking chair was placed outside on balcony because it is too large for the room, and your ankles will appreciate it.....brand new ship and the sofa was ripped already from the rocker chair. NO COFFEE TABLE for room service trays. NO FOOT OTTOMAN on the balcony, and chairs do not recline. Bathroom is nice with stupid mirrors that fog up if you don't open them while showering. The water floods the floor, so watch out for slipping unless you have "Medical Alert"...NO Bulgari toiletries anymore - all full size bottles, that who knows what the last guest used them for.......I don't trust that.....bring your own. NO BUTLER TO MENTION - get to know your room attendant instead. Didn't feel like the $7000.00 trip we expected. Its like staying at a renovated Marriott Hotel.