We chose this ship as we sailed in her 18 months previously and apart from very average food in the Waterfront Restaurant we had a good time.
We were in need of some serious R&R after a very difficult year and the children were happy to go elsewhere. We therefore booked the courier service through SAGA to take us to Tilbury & back.
The day before we left the embarkation was changed to Dover where extra repairs had to be made apparently although why was never mentioned by the captain or the crew.
Embarkation was fast and efficient but from there it all went downhill. The excursion to Amsterdam canals was organised during the daylight hours and the famous lights were not evident. A waste of time & money.
As soon as we left there we were informed that the scheduled stop in Gibraltar had been cancelled as the repairs had not been effected in Dover. So after 5.5 days at sea suffering with very mediocre food in the main restaurant and indifferent entertainment in the Palladium we arrived in Tenerife earlier than stated. The excursion booked was thoroughly dangerous on roads unsuitable for big coaches and little or no safety barriers on bends with 400' or more drops. So decided to cancel rest of excursions but no refund given and money taken to cancel! Best was New Years' firework display but some 600 or so very bruised and battered passengers may not agree after suffering appalling conditions tendering to the mainland in rough seas when no other cruise liners were offering this and then being left for hours to fend for themselves when the weather worsened.
All in all we felt that there was a lack of care for the passengers exhibited by the officers and heads of departments, although the staff on the ground so to speak were friendly and helpful. The wine cellar choice was little short of abysmal. If you drink dry wine only you will be ok as that is all they have and the spirit measures are extremely small. Luckily we took out a VIP package and came out on top. The best drinks were definitely the cocktails and the lovely coffees. Food was poor except for the buffet on the top but not easy to get drinks up there. The whole ethos of Christmas was missing.
Embarkation was a total shambles and as there was a DOA in one of the cabins even more delay ensued with a free for all at the exit to the dock building.
Would we go again.....answer no as it appears the shipping line is more interested in making money at all costs than looking after the comfort of it's passengers and our experience was worse than the previous trip.
Cabin was smaller than expected but functional. Basin cracked and needed renewing. Clothes storage space good. Should be room for a small sofa to sit on but only one chair offered. Lighting by the bed was almost non-existent although they did try to improve this but it was not a lot better. Stewardess was excellent.
Tour taken during the day and not after dark to missed the 'lights'
Extremely dangerous journey in a coach on roads not designed for them. Safety barriers on the blind bends were almost non existent and certainly would not have stopped a coach going over the side killing everyone on board. No designated parking at view point. It was rush, rush all the way.View All 40 Mountain of Fire Reviews