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We took a cHavana cruise on dec 2018 starting and ending in Havana. As the trip included new-years eve it was very expensive. As we entered the ship we immediately understood that it was a big mistake - you will see why: 1. Onboarding The ondoarding process is all on paper, No sea-pass or Card that is actiavted once you are registered. That has to be done on a Kiosk - so you have to queueu. We had booked a Wellness package with a bootle of champaign on the first day and water every day in our room. Of Course it did NOT work. The Steward did not know what that was and argued that it would NOT be part of the package. After goind the the documents we luckily had printed and two days of discussions we had been granted it. OK, that is not important one migth think, but why dod you have to argue for items that hed been sold? 2. Cleanness The cabin was dirty, bathroom full of hairs (we had to clean it) and there had been no soap or shampoo. The buffet area is very, very veeery dirty - I mean dirty!!! The flow is flled with French fries, sodas, water - all Kinds of stuff. You Need to clean your shoes when you leave the buffet. 3. Size of the cabin The cabind are very small, the balcony is 4' x 10' so that only 2 persons can sit on a chair. Having regular breakfast here is very difficult as the small table provides space for two cups and two plates only . 4. Food This is one of the worst parts. Niot only that they do NOT use any seasoning it also is either warm or cold. A medium steak is well done and dry. The bread was rotten - you could NOT eat it 5. Entertainment If you are used to modern Entertainment - bad luck for you. You will be listening to east-europe-trying-accent Songs or classic opera. That is basically it. If you are lucky you have a fairly good salsa band in one of the bars. 6. Complaints. You may try - it will not change anything and the staff will avoid you. We felt sorry for the People that performed as they had been frustrated by their Management. Summary: We paid a hell lot of money or the worst cruise ever. I have lost 6 pounds, had lack of sleep and can only warn you: If you are used to NCL, RCCL or Celebrity do NOT take MSC!!!!

The worst food and lousiest service ever

MSC Opera Cruise Review by German-Diamond

2 people found this helpful
Trip Details
  • Sail Date: December 2018
  • Destination: Cuba
  • Cabin Type: Fantastica Balcony Stateroom
We took a cHavana cruise on dec 2018 starting and ending in Havana. As the trip included new-years eve it was very expensive. As we entered the ship we immediately understood that it was a big mistake - you will see why:


1. Onboarding

The ondoarding process is all on paper, No sea-pass or Card that is actiavted once you are registered. That has to be done on a Kiosk - so you have to queueu.

We had booked a Wellness package with a bootle of champaign on the first day and water every day in our room. Of Course it did NOT work. The Steward did not know what that was and argued that it would NOT be part of the package.

After goind the the documents we luckily had printed and two days of discussions we had been granted it. OK, that is not important one migth think, but why dod you have to argue for items that hed been sold?

2. Cleanness

The cabin was dirty, bathroom full of hairs (we had to clean it) and there had been no soap or shampoo.

The buffet area is very, very veeery dirty - I mean dirty!!! The flow is flled with French fries, sodas, water - all Kinds of stuff. You Need to clean your shoes when you leave the buffet.

3. Size of the cabin

The cabind are very small, the balcony is 4' x 10' so that only 2 persons can sit on a chair.

Having regular breakfast here is very difficult as the small table provides space for two cups and two plates only .

4. Food

This is one of the worst parts. Niot only that they do NOT use any seasoning it also is either warm or cold. A medium steak is well done and dry. The bread was rotten - you could NOT eat it

5. Entertainment

If you are used to modern Entertainment - bad luck for you. You will be listening to east-europe-trying-accent Songs or classic opera. That is basically it. If you are lucky you have a fairly good salsa band in one of the bars.

6. Complaints.

You may try - it will not change anything and the staff will avoid you. We felt sorry for the People that performed as they had been frustrated by their Management.


Summary:

We paid a hell lot of money or the worst cruise ever. I have lost 6 pounds, had lack of sleep and can only warn you: If you are used to NCL, RCCL or Celebrity do NOT take MSC!!!!
German-Diamond’s Full Rating Summary
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Cabin Review

Fantastica Balcony Stateroom
Cabin B2 9080
Loud - music played on deck 11 will keep you awake
Turandot Deck Inside Cabins, Outside Cabins, Balcony Cabins