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Azamara Journey Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
829 Reviews

Azamara Journey to Cuba - Hit or Miss ...

Azamara Journey Cruise Review by mindySUE

4 people found this helpful
Trip Details
  • Sail Date: Jan 2019
  • Destination: Cuba

The January 2019 10 Day Cuba cruise was our 46th, and first on Azamara. Since the cruise right before ours experienced an outbreak of Norovirus, our ship was under the strictest controls the entire 10 days. You could not touch anything, no condiments on the tables, etc.. Overall, we were surprised at how many things were just not good on this ship, but grateful for those that worked. Journey is a 20 year ship, one of the former Renaissance ships, and at 30,000 tons it is easy to get around, big enough to hold 660 guests comfortably with enough dining options to avoid crowds. Even with only 4 elevators for the whole ship, there was hardly ever a wait. Our balcony cabin, deck 7 near the mid/rear elevators, needed a face lift, even thought the write-ups said that the ship was fully renovated in 2016? The bathroom is very, very tight and shower ridiculously small. For a premium-priced ship, the cabin was a major disappointment. There was, however, enough storage since the cabin is old style with drawers and two closets. The bedding, pillows are upscale and comfortable with nice duvet comforter, and better quality sheets. While on board our main comparison was to the Oceania cruises we took on Riviera, a 55,000 ton, small ship as well. Just on the basis of food alone, there is no comparison.The food on Oceania was superb, on Journey very mediocre, except for a few evenings when the Chef did a very good job. The food in Journey's Windows Buffet, deck 9 was poor at breakfast, lunch and dinner. Except for breakfast, since on many days there was no other option ... we tried to avoid Windows, as much as possible. Bacon, fatty and greasy, same fruit each day, along with the exact same eggs, and other breakfast offerings.  One day and one day only they had very good blintzes ... never to be repeated. At lunch and dinner there were too many stews. A better alternative to Windows at breakfast or lunch was Discoveries dining room  ... serving breakfast and or luncheon on sea days and The Patio, deck nine for hamburgers, hot dogs, grilled lamb, chicken, nice salads, sides including terrific french fries during an expanded lunch hour. In fact the french fries all over the ship were very good, as well as the breads and rolls. The first several days the dinner meals in Discoveries Dining Room  were poor. Then after the fourth or fifth day, the food seemed to get better. Many guests we talked with complained about the food. Some good choices in Discoveries were the Escargot, Shrimp Cocktail, French Onion Soup, Osso Buco, Veal Schnitzel ( superb), Strip Steak, Caesar Salad. We quickly found that the best desserts on board were the Gelato and terrific Sorbets ( real sorbet, not sherbet). Sorbets became our go to  dessert on board. One night I relented and had the Creme Brulee and it was a bit curdled. During one of the evenings, the ship hosted a "White Night" party with a terrific buffet ( even lobster tails and super jumbo shrimp ), numerous appetizers, main dishes and dancing. It was a great evening. They also hosted a "German" lunch buffet ( in Discoveries) the last sea day on the ship which was superb. Ten different types of sausage, roast pig, veal schnitzel, cheese spaetzle, assorted salads and desserts, all accompanied by an "OOM PAH Band". Also towards the end of the cruise they hosted a "chocolate extravaganza" , deck 5 near the shops. While the spot was clearly the wrong place on the ship to have this event,  ( way too small of an area), it was a wonderful gesture to have desserts, candies made out of chocolate. We bought a three pack of three dinners in the specialty restaurants ( $70 pp which included two nights in Prime C; one night in Aqualina). Best choices in Prime C - Filet Mignon and Chateau Briand for two. Aqualina had a wonderful Dover Sole ( get it with butter and lemon sauce, not the Putanesca sauce). The one positive thing I can say about this ship is that they are willing to make changes in some of the entrees ... leaving out ingredients, or pairing other sides with your entree. The shows/entertainment were  DISMAL. The ship's singers only performed 2-3 times during the 10 days, with the Cruise Director and Assistant Cruise Director being the talent on one night each. The special guitarist, Nestor Santurio was very good. His two night performance of Flaminco, Santana tunes, etc. was very good, but his second night was overshadowed by the choco fest, scheduled during his concerts.  We did enjoy the one speaker who gave 4 talks ( Dr. Reben Peylomal) about Cuban history and politics. This ship needs major help in evening shows/general entertainment.  The one and only pool is about 20' x 15' with cut ins for the two jacuzzis. You really could not swim unless it was in off hours, and no one else was in the pool.The one strong suit of this ship is service.The mostly Indonesian, Phillippino, Indian Staff is very helpful, willing to please and is genuinely more friendly than we have ever experienced on any ship. A special shout out to: GOMER; SULTAN; GODSON, some of our restaurant servers and our cabin attendants AGUS AND AARON. We appreciated their services.

This ship gets an "F" in internet services. First for those who do not travel with tablets or laptops there are only 4 computers in the Living Room on Deck 10 front of ship, seated by the most uncomfortable couches. Worse than being the slowest internet on the high seas, YOU CANNOT CONNECT TO YOUR EMAIL IF YOUR CARRIER IS COMCAST.NET.  The Internet Manager admitted that they do not have the bandwidth to reach Comcast.net and in fact no one has ever been successful in connecting with their Comcast.net email account on this ship. I could not reach it directly or indirectly via MAIL2WEB.com. For this reason and this reason alone we would never cruise on Azamara again. We were totally "incommunicato" for  10 days. This is the first time in 46 cruises we could not connect to our email account.

Some of the benefits they package into their expensive fare includes a pretty liberal beverage package with modest red and white wines; Beck's, Bud and Newcastle draught beer; Pina Colada's, Strawberry Daiquiri's, Bloody Mary's and yes Mojito's .You have to ask them to make the Mojito with house rum or they will try to charge you an extra $5.95. We thought the beverage package was pretty good. You don't have to present your seapass ... just order the drink you want, including soda, water, juices, etc..The ship also includes all gratuities but charges for specialty restaurants ( which Oceania includes gratis ).

CUBA: We booked this cruise over a year ago, because this was the only ship going to the 3 ports ( Havana, Cienfuegos and Santiago de Cuba) , for what was supposed to be a multi-night, extended period for each port. Havana was supposed to be 3 days, but just a few days  before  we left , Azamara cut it to two days and extended Cienfuegos to two days and Santiago to an overnight and one day. Havana should have been 3 days, Cienfuegos one day and Santiago a full two days. Ship's tours were very long, too long ... some running as long as 7-8 hours and others 5 1/2 hours. Guests were coming back to the ship exhausted, especially since the average age on this cruise was late 60's. As usual they tried to put the fear of God into you about rules and regulations for Americans touring in Cuba. We learned that you could arrange your own private tours with Govn't sanctioned tour companies, see much more and pay about half what the ship charges. $299 for two people to do the American Classic Car tour in an old convertible is at least $100 to $150 more that what the private tour companies charge. Ditto for night tours, to night clubs etc.. The contrast of cities, architectures, stories you hear about Cuban dictators is absolutely heart breaking. Yet the resolve of the people to survive, under the worst of conditions, is heart warming. We took a horse and carriage tour one day and were so saddened to see all the skinny horses doing their best to pull the carriages and then find out when they outlive their usefulness are eaten, as Cubans will eat horse meat. Just as skinny roaming the streets are dogs and chickens don't survive that long because a chicken dinner is only affordable once per month. Fresh eggs are coveted, but hard to obtain. You can't eat the chicken and expect it to keep laying eggs. Santiago was the biggest surprise and seemed to have some industry, lush lands for plantings and better housing options. This is where Fidel is buried as well as the hero Marti.

Overall we had a good time and were grateful to finally see Cuba which is frozen in time. We truly hope things will improve for this nation of warm people. Unfortunately it will take an investment infusion of $ mega billions to bring it into the 21st century. Who will take on that task?

One final comment, one of surprise. About four days into the cruise, guests were provided a survey form. It was a short form and we responded by including comments about the food, and how disappointed we were, so far. We also commented about the poor internet service. A few days later, we were eating in the specialty restaurant, and after our meal the Specialty Restaurant Manager came to our table and asked if we enjoyed the meal, which we did. He thanked us for filling out the survey form and being so candid. We were shocked that he knew about our comments and even more surprised that he chose to approach us about what we said. Apparently our responses were listed on the ship's computer system for restaurant management to read?

mindySUE's Full Rating Summary
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