Regatta Cruise Review by WBradfordGary@gmail.com
- Sail Date: December 2018
- Destination: Around the World
- Cabin Type: Concierge Level Veranda Stateroom
This is our second long voyage on this once outstanding cruise line - we are currently onboard for 45 days on circumnavigation of Australia and New Zealand. Unfortunately the vessel has fallen greatly in the large constellation of mid size cruisers.
We attempted to obtain cabin upgrade from the front desk but received no reply after several requests in person and through our travel agent. The shore ex and lecture functions are poor and passengers are not well briefed on destinations. Further, any concierge service with regard to shore arrangements is lacking.
On a positive note, the food service is good and cabin service staff are pleasant . However Pricing for basic shore excursions and onboard beverages is excessive and not transparent .
My conclusion is that because cruise office staff is now completely on contract they seem not to care about service and response to passenger inquiry. Bad results here !
In addition the vessel is not clean in many respects and show her age ( 20 years ) by old worn furnishings. Regatta should be sold off to Holland American or another bargain line where she might provide value for budget cruisers ?
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