We did the holiday cruise on Celebrity Eclipse to South America from Dec 23 - Jan 6, 2019. Pro: Service staff was all around excellent. Murano specialty restaurant was excellent along with the staff. Con:Transfer from airport to the dock was a little different. We where told by Celebrity representative that he was instructed by Celebrity to keep our group on the bus for 1 hour so other people can embark on the ship. The only problem we where in aqua class and we where having a special lunch in the main dinning room which was over when we embark on the ship. Embarkation and disembarkation was horrible. During embarkation they was certain lines for priority check in. They decide to combine all lines together. What a joke. Next joke was the gang way entrance. The gang way was a 4 story scaffolding entrance. Very difficult for slightly or fully handicap people. Disembarkation was the same joke. This also occurred at some ports of call. What a disgrace. Next the Ship needs updating. Finally there is NO DRESS CODE after 6 PM in the main dining room. After 2 weeks of dining in the main restaurant people come into the restaurant with baseball caps, tee shirts, shorts. Celebrity has already dropped dress code no jeans. Celebrity Cruises have fallen a few notches from a Premium cruise line.
Cabin need updating