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Robert Burns Review

4.0 / 5.0
Editor Rating
5 reviews

Poor Communication and Differing Compensation and Non-Disclosure Agreements

Review for Robert Burns to Europe River
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BudapestRiviera
6-10 Cruises • Age 70s

Rating by category

Cabin
Embarkation
Dining
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Fitness & Recreation

Additional details

Sail Date: Oct 2018
Cabin:

Riviera Cruises ( a UK cruise line) just began to market in the United States and their ships and itineraries looked very nice. A few days before our cruise we heard the water level on the Danube was low and river boats were unable to sail. ( Some cruise lines cancelled their cruises.) We called Riviera and were told there was no problem. When changing planes in Philadelphia, we heard from other passengers that all the cruises out of Budapest were disrupted. We attempted to reach Riviera on their "24 hour hotline" but could only leave a recorded message. Upon landing in Budapest 9 hours later, there was still no response from Riviera. We finally heard from them around 3 pm Budapest time - approximately 24 hours before our ship was to sail. We were told we needed to take a bus to another city ( their bus) for embarkation and that this would be the only inconvenience. Much more could be said concerning the non-existent cruise ( majority of the "cruise" was on a bus) but there are more issues to share. Upon arrival to the ship, we found it to be very modern and seemed quite new. The décor was lovely. The dining area was spacious and the dinner menus were varied. The foods were fresh and service was good. Entertainment was space - a quartet one night and a few talks other nights about the places we were to visit. The ports we visited were what you would find on a Blue Danube cruise - Vienna, Salzburg, Budapest, etc. Tours were fine - compromised though, due to the water level and subsequent bus transportation.

Each cruise guest was told on the last night that there would be compensation for the "cruise" and that it would be equal. Upon arriving home, we were told that the American cruise passengers ( or at least us) needed to sign a non-disclosure agreement ( UNLIKE the UK passengers). Our new UK friends shared their reimbursement amount which was much greater than we were offered. We refused to sign the non-disclosure agreement which would have prohibited our ability to share this review on Cruise Critic. As a result, Riviera has refused to reimburse us.

So, be forewarned. Choose your cruise line carefully.

Cabin Review

Cabin Upgraded

The cabin was very modern. It was roomy enough for two people. Closet space was adequate. Bathroom had undermount lighting and a lovely quartz vanity and sink. We were next to an elevator, however, and that clanged a lot - particulary at night. Housekeeping service was good.

Port Reviews

Budapest

We toured the city ourselves. The Castle Hill area was great. Take the funicular to the top. Had so much to see and do. ( Visit the Hospital in the Rock) We also toured the Parliament Building- short tour but worth it.

8 Helpful Votes
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