To participate in Hurtigruten's "Ultimate Voyage - Through the Northwest Passage - in the Wake of the Great Explorers" aboard the MS Fram.
AGAINST TRAVELLING WITH HURTIGRUTEN
For over 100 years, Hurtigruten have provided an excellent coastal ferry service along the coast of Norway and from our own experience, we would agree. But over recent years, they have expanded to operating adventure cruises, particularly to both Arctic and Antarctic waters, under the slogan "World Leader in Exploration Travel". With this we would NOT agree, after our recent experience aboard Hurtigruten's MS Fram, when we should have sailed eastwards from Cambridge Bay in Arctic Canada through the Northwest (NW) Passage, in the "Wake of the Great Explorers" - but we didn't!! And the way that Hurtigruten has handled this extreme disappointment has destroyed our faith in Hurtigruten, and any belief we had that it was an honourable company who put the well-being of its clients above its 'bottom line'.
In the summer of 2018, Hurtigruten ran two cruises in the NW Passage. The first, starting from West Greenland in late August, should have sailed westwards through the passage to Cambridge Bay in Canada, arriving there on September 10th. The second should have left Cambridge Bay on September 10th, sailing eastwards through the passage and on to West Greenland, arriving there on September 24th. The first cruise made only a slight incursion into the passage; the later cruise didn’t even enter the passage, and the most westerly it got was Pond Inlet, just north of Baffin Island.
We had booked on the second (later) cruise when it was first advertised through Reader Offers Limited (ROL), a ‘supplier’ to Hurtigruten, in February 2017. It was not an inexpensive cruise (£20,000 for two passengers), but with a long standing interest in Canadian Arctic explorations (particularly the 1846 failed expedition of Sir John Franklin and subsequent expeditions to investigate its fate - especially as the wrecks of the expedition ships Erebus and Terror had been located recently in 2014 and 2016 respectively), we felt this cost was warranted. And the Hurtigrten/ROL prospectus hardly hinted at any likelihood of failure!
On the evening before we left home on this adventure, we received an e-mail (dated September 5th) from Hurtigruten via ROL to inform us that the port of our embarkation on the MS Fram would be changed (to where not specified) because of ‘ice conditions in the Victoria and James Ross Straits are such that no ordinary ship can sail through the area’ - but no indication that the whole of our itinerary through the NW Passage would be abandoned. Even when we reached Montreal, at a meeting with the Expedition Team at the hotel on the evening of September 8th (when our port of embarkation was revealed to be Pond Inlet near the eastern entrance to the Northwest Passage) - but again with no indication that our NW Passage itinerary was to be completely aborted!
Once on board the MS Fram on September 10th, we got some more quantitative information on the ice conditions in the Northwest Passage - but it took until September 13th before the Expedition Team finally confirmed there was no hope of us sailing into the NW Passage. So this essential and major element of our itinerary was finally abandoned, and we sailed to West Greenland for some extra days there.
The above timescale aspects are important. If we were charitable, we might have considered Hurtigruten’s slowness in accepting their NW Passage itinerary would have to be abandoned was due to a naïve hope that a timely change in ice conditions would arise, showing a lack of knowledge and experience in cruising in the Canadian arctic waters - after all, their proposed cruises of the Fram in the Canadian Arctic were hailed as ‘maiden voyages’! But as we gained more knowledge of the circumstances, we began to realise that a more likely explanation was a carefully choreographed and cynical attempt to get us aboard the Fram in a duplicitous move to avoid cancellation before the start of the holiday - which under both Hurtigruten and ROL terms and conditions would have entitled us to a full refund of our holiday costs!!
Further evidence of this interpretation is given by the situation of the preceding (westwards) cruise of the Fram, where passengers were informed on 3rd September that ice conditions in the NW Passage would not allow their transit to Cambridge Bay - an admission that would have allowed our trip to be cancelled well in advance of our leaving home! Moreover, the ice information came from the official Ice Charts of the Canadian Coastguard, which indicated from the end of July that the NW Passage could not be navigated due to sea ice, and from which it is abundantly clear that there was no remote possibility of fulfilling the Fram’s itinerary through the passage for either the westbound or eastbound cruises.
Indeed, this impossibility was demonstrated to other (and earlier) transits by passenger ships: the Vavilov, Akademik Ioffe, Bremer, Boreal, Soleal, and Oceanic Adventurer, all of whom cancelled their arrival at Cambridge Bay before the cancellation by the Fram on 4th September. Indeed, no tourist ships traversed the NW Passage at all in the summer season of 2018. And that includes ships who would have been assisted by following a Canadian ice-breaker, an artifice not afforded to the class 1B only ice-strengthened MS Fram.
On 29th October, we received our next communication of substance from Hurtigruten (the second of only two), again via ROL. This document was again profuse in apologies for the changes to our cruise itinerary, and offered us a cash reimbursement of approximately 50% of what we’d paid ROL, plus the offer of a further 50% off a holiday in 2019, to be selected from a small range of future Hurtigruten cruises. This latter aspect is of little interest to us, as it involves a further 50% payment from us, and at present we are also disinclined ever to travel with Hurtigruten again!!
So for us what Hurtigruten’s offer boils down to was to reduce our holiday from “the Ultimate Voyage - Through the NW Passage - in the Wake of the Great Explorers” to essentially an eight day cruise along the West Coast of Greenland for just under £10,000 for the two of us if we‘d accepted Hurtigruten’s ‘reimbursement’ of 29th October. Whereas if Hurtigruten had had the honesty to cancel this ‘Ultimate Voyage’ before it started, and given us a full refund (as then due under their terms and conditions), we could have used our £20,000 to book a future 18 day holiday from Reykjavik to Western Greenland, and still have about £10,000 to spare!! And we might have admired Hurtigruten’s moral stance to look after their clients, and retained some respect for the self-styled “World Leader in Expedition Travel”.
We don’t dispute Hurtigruten’s decision not to traverse the Northwest Passage. But we are angered by their tardy response to sea ice conditions, and we are now certainly convinced that the failure of Hurtigruten/ROL to face the facts in the public domain in August (that the Northwest Passage was a ‘no go’ area for passenger ships in 2018) and to persist with our Fram cruise when they could have cancelled before our start, was a shabby treatment to keep a large proportion of our money!!
So after Hurtigruten’s moral failure, we are now pursuing redress under Hurtigruten’s legal responsibilities, in particular under the Package Travel, Package Holidays and Package Tours Regulations 1992.
We now note in the summer of 2019, Hurtigruten/ROL are again offering two cruises through the Northwest Passage from/to Cambridge Bay to/from West Greenland, on the MS Fram. In addition, they are also offering a full transit of the Passage, starting from Halifax (Nova Scotia) to Nome (Alaska), on their new ship, the Roald Amundsen. Again, their prospectuses for these voyages are couched in glowing and enthusiastic terms, with little hint that they could be aborted. They even advise “you will be sailing amazing straits … and hopefully enough ice to make it for excellent wildlife spotting” - they should be careful for what they wish!!
We shall observe the progress of these journeys with interest, to see if Hurtigruten have learned anything from their aborted cruises on the Fram in 2018.
Please be aware that we found the on board staff to be delightful, and we had no complaints regarding the ship's catering and house management (although the lecture room situation was unsuitable) - our sole complaint is with Hurtigruten Management and the way they aborted the cruise through the NW Passage with derisory compensation.
Small but adequate, and well maintained by unfailingly pleasant cabin staff.