Insignia Cruise Review by billmccar
- Sail Date: October 2018
- Destination: Canada & New England
- Cabin Type: Concierge Level Veranda Stateroom
It was sold as a concierge cabin but we did not have a concierge waiter or any service. We could not make a Wifi connection because a poor signal in the cabin despite being offered "free Wif" as part of the deal. The computer room did have a better connection but that was down for 24hours.. There were no external TV services for the first week of the voyage due to a "problem with the satellite". Despite many problems the Customer service staff did very little to help and the cruise did not live up to the reputation of an upmarket cruise line.
Since our return we have complained and were told that our complaints had been and were offered an increased on-board spend on our next cruise. When we pointed out that we were inlikely to go another cruise with their Company "they were disappointed".
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