Holland America made many promises about Neptune class but failed to deliver:- 1. Promised express boarding for Neptune class - DID NOT Happen we had to wait among the hundreds of people - very slow. 2. Promised cocktail party with Captain/ senior officers - DID NOT happen 3. Promise priority bookings - DID NOT Happen 4. Promised express embarkation at ports - DID NOT happen 5. Entertainment we sub par - extremely poor, dancers out of time, singers very poor, th comedian was NOT funny and only catered to older Americans no one else could follow his alleged jokes - nothing for international travellers 6. Promised good food at all facilities - NOT the case, very average and often NOT tasty. 7. Speciality restaurants very average, sub par 8. Crew quite friendly 9. Ports generally ok but found the rice of excursions from the ship over the top - much cheaper at local venues. 10. We wanted to get to Scagway but NO help from ships crew, we found excellent help on shore. Found numerous other cruise ships in Scagway why was Holland America docked in a run down no where town? 11. We just finished (Jan 2019) a similar length cruise on P&O (in a suite similar too our previous HM suite) on an ex HM ship - this experience left HM for dead! Better service, better food, better entertainment, better everything!!

Failed to deliver what we paid for in Neptune Class - we were Ripped off

Noordam Cruise Review by MNBryce

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Trip Details
Holland America made many promises about Neptune class but failed to deliver:-

1. Promised express boarding for Neptune class - DID NOT Happen we had to wait among the hundreds of people - very slow.

2. Promised cocktail party with Captain/ senior officers - DID NOT happen

3. Promise priority bookings - DID NOT Happen

4. Promised express embarkation at ports - DID NOT happen

5. Entertainment we sub par - extremely poor, dancers out of time, singers very poor, th comedian was NOT funny and only catered to older Americans no one else could follow his alleged jokes - nothing for international travellers

6. Promised good food at all facilities - NOT the case, very average and often NOT tasty.

7. Speciality restaurants very average, sub par

8. Crew quite friendly

9. Ports generally ok but found the rice of excursions from the ship over the top - much cheaper at local venues.

10. We wanted to get to Scagway but NO help from ships crew, we found excellent help on shore. Found numerous other cruise ships in Scagway why was Holland America docked in a run down no where town?

11. We just finished (Jan 2019) a similar length cruise on P&O (in a suite similar too our previous HM suite) on an ex HM ship - this experience left HM for dead! Better service, better food, better entertainment, better everything!!
MNBryce’s Full Rating Summary
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Cabin Review

Neptune Deluxe Verandah Suite
Cabin SB SB 6166
The cabin was fine witha wrap around deck as we were at the back. Basically clean but outdated.
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins