After travelling on the Jewel in 2012 - we decided to head off again in Dec 2018 as it was the only boat leaving our desired destination at the time we wanted and the port we wanted. What a major disappointment from our 2012 cruise. We loved the locations and the entertainment but everything was sub standard. The food was very ordinary and bland and the service was poor (except the bar staff in The Orient - they were amazing!) The kids (teenagers) hated kids club. They said the supervisor were boring and didn't join in. So they decided to come with us everywhere - on our last cruise - we rarely saw them! I know the ship has been sold but surely you could have maintained the same quality we received last time we travelled on the Pacific Jewel. The entertainment was fabulous. The cruise directors were hilarious and Jasper Malone and Danny Black were outstanding musicians. The shore tour we were going to do was a rip off. We saved $400 by booking it ourselves which included lunch and shuttle from ship! You can take 12 soft drink cans per person - we had 4 people so 48 cans (Half price at Coles - total cost $22) We had heaps and brought some home. Saved a fortune doing that - drinks package are a rip off. If this was your first cruise you probably wouldn't care but it wasn't and I noticed a significant difference!
Rubbish and sunscreen lotion found from previous occupants. Very poor quality in cabins and they never washed the windows. On the Carnival they washed them at every port. Remote for TV had buttons missing and the room looked like a prison cell!
Shuttle bus took us into town so we walked to Cable Car - don't do it as a shore excursion - rip off.