Norwegian Breakaway Review

4.5 / 5.0
3,884 reviews

Worse Cruise and Ship Experience EVER

Review for the Western Caribbean Cruise on Norwegian Breakaway
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iamamonaco
2-5 Cruises • Age 40s

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Sail Date: Dec 2018
Traveled with children

The only time I really saw any member of the ship that worked there smile we when we were getting off the ship to go back through customs at the end of the trip. The Ultimate Beverage Package is a joke. It does not include everything and anything. Every other cruise line does, not this one. Even the generic coffee cafe that was terrible was not included. What is free is only the well alcohol they deem well and what they have priced themselves as $15 or under. Anything they have priced over that or is espresso is not included and you have to pay. I only saw my room steward three times the entire 7 day cruise. Everything is extra. The ports we stopped at only had what the ship had onboard. They were not concerned with customer service and made sure we all knew it. Waiting at one of the pool bars for a drink, a bartender started yelling that we all had to get in a line if we wanted to be served because she was tired of having to go around the bar to figure out what we all wanted and we were bothering her. If we didn't get in line, we wouldn't be served. None if the bartenders made eye contact or acknowledged you until they were ready. Only two bartenders on the entire ship were worth anything but by day three, everyone figured out who they were and waiting to get drinks was to long. The other bartenders admitted they weren't experience and complained about having to stand like they were and it hurt their backs. The food on the entire ship, including restaurants, could be compared to Golden Corral quality. I lost weight instead of gaining, which I guess could be considered a positive, but not when you pay as much as we did expecting to have the time off our life and really ended up just waiting for it to be over and back home by day three on the ship. I will NEVER do another Norwegian cruise line ever in my life. Do Royal or even Carnival before you even think or try to consider Norwegian. Their customer service on and off the ship was terrible and the service and care you get while on the cruise could be compared to the crappy kiosks inside of a low rate mall or even at a Long John Silvers. Don't do it.

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