We just arrived home after a week on the Costa Fortuna in the US Virgin Islands. I also found the roll calls for Costa slower than NCL or Carnival but I think it may be a difference in cultures. North Americans seem to live on the computer. Someone on our original thread said that Costa was completely different than the others because it was Italian but he couldn't explain what different meant.
Embarkation was super quick & we were on the ship within 30 minutes!! Our room was ready & our luggage was to our room by noon. Unlike Carnival & NCL, they don't process your on-board credit account there. They have set up several machines around the ship to swipe your Costa card and your credit card. Done - 2 minutes and you have 2 days to get around to doing it! Debarkation was just as easy!!
What I experienced was that it is multi-cultural. Everywhere you went, you were hearing different languages - Italian, German, Spanish, English, etc. On our other cruises, the staff was from all over the world but mostly the passengers were American. This time, the passengers are from all over the world and 50%+ of the staff were Italian and the rest seemed to be mostly from India and the Philippines. Very few American or Canadian staff.
We had cabin 9240 & my aunt had 9291 (handicap room). Our room was the same as any other inside room and we had no complaints. We had 4 in our cabin and didn't find it a problem at all. We booked on the Lido deck to be close to the food ;)
My Aunt's room was huge!!
Both our room stewards were attentive and great at their job.
We were in the balcony room across the hall and it was bigger for sure but not worth the extra money for how often we were in the room.