This should have been an outstanding cruise, but, it was extremely inconsistent. The positives were:
The Wait Staff were outstanding. They were efficient, professional, and an out standing group of individuals. Gilbert, thr Maitre d'hotel is a master.
We had the best butler we have ever had aboard a cruise. The housekeepers were very good.
The entertainment was very, very good. The "Voices of Silver Whisper" were excellent singers and dancers. A singer, pianist, and magician/comedian that were brought aboard for a few specialty shows were also great.
Destination consultant Corey Sandler gave a 1 hour discussion of each port with practical comments and recommendations. He also gave some additional lectures on fun subjects. He is an A+. Herb Kaiser, who gave lectures on Broadway/singing stars was also very enjoyable.
The buffet breakfast and lunches were excellent, They served a vast variety of foods, and the special shellfish buffets included lobster, crab legs and claws, oysters and shrimp. Wow
The negatives that destroyed the potential high score:
The temperature of our room for the first week was in the high 70"s and we were told the engineers were working on it. People requested electric fans because of the high temperatures in their rooms. After one week of sweating they fixed it for three days and than the room temperatures went down to the low 60"s. The engineers also said that they could not fix it and they never did. My wife left the ship with a head cold and an ear infection. We did not want to be in our room because of the temperatures. The thermostats were useless.
There are three types of dress aboard ship. Formal, a dark suit or tuxedo on four nights: informal which is dress pants and a sport coat for 11 nights: and casual, pants and a sport shirt for 2 nights. Even on port days you had to hurry back to the ship to shower and dress with a sport coat. It made no sense.
The time in ports is way too brief. Tours are rushed and important areas are skipped or ignored with apologies from literally every guide. Many tours were 1/1.5 hours from the ship each way, and total port time was approx 6 hours. On pre-tour documents we were told about wonderful places, and because of lack of time we actually voted which destinations to skip. The quality was good, it could have been great with a couple more hours on each tour.
Poor scheduling: When immigration came on board they asked passengers to report to the show lounge, instead of calling people alphabetically, by floor or by group of rooms. A line developed where people were standing 20 to 45 minutes instead of doing it sensibly. We had a tour in out last port that was scheduled to return after the last night's show and in the middle of the Captains thank you to passengers and the presentation of the crew and the crew awards. When numerous passengers complained they decided to schedule the tours to leave earlier but forgot to notify the passengers on some of the tours, When asked we were told it was a communications error.
Food was inconsistent in "The Restaurant." Very small appetizer size entrees to entrees that could feed two people. Bowls of soup that were not even half full. 16" dinner plates served for dessert that contained 1/2 a piece of pie. Order your meat medium and 50 % of the time it comes our rare,
The ship had just come out of dry dock and the employees were not properly adapted to good upgrades and changes. The first night's dinner in the main dining room took over 3 hours to serve. Everybody missed the talk by the cruise director about the ship and the activities.
The Royal suite was overly large and and could have been outstanding except for the significant temperature problems listed above. Also, our veranda dour started leaking air from the outside and had to be sealed shut to keep the air from blowing in and making allot of noise. This condition happened on day 14 of 17 and we lost access to the veranda. The leak did not affect the temperature of the room, nor did the sealing.