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The Viking Sky was impeccably clean and was kept that way throughout the cruise. The arrival process at the Rome airport was efficient and fairly rapid. We did not stay at the airport more than about 30 minutes before we were on our way to the ship. At the ship the embarkation process was quick. The agents greeting were friendly and focused on getting us on board as quickly as possible. Once on board, we were greeted and told that lunch would be served beginning in about one-half hour. Until that time we were directed to the pool bar where drinks were available. This first lunch was served in the World Cafe, the ship's buffet or at a buffet pool-side; two different menus. All the food was consistently good. While we were getting to know our fellow passengers an announcement was made that all staterooms were ready for occupancy. We gladly proceeded to our stateroom for a rest after the long trans-Atlantic flight. We found our bags on the bed in our stateroom ready to be unpacked. Our stateroom was somewhat larger than the staterooms of most ships with a sitting area adjacent to the balcony. A large digital TV was on the wall at the foot of the bed which positioned it well to be seen in bed or in the sitting area. The one deficit to the room was space for storing clothes. There was a huge closet, but most of our clothes were not for hanging, and even if they were there were not enough hangers. The drawers were not in a convenient place and two of the four drawers were filled with amenities for the cabin. Most our our clothes stayed in our suitcases during the cruise under the bed. Necessitating dragging them out every time you wanted to change. There was a nice drawer refrigerator that the steward kept stocked with soft drinks and sweets. To get what you wanted all you had to do was ask. The room also had a keurig type coffee machine with various k-cups for personal use. I found his a waste of space. Coffee was always available aboard ship or through room service. The bathroom had an ample shower and was well stocked with the branded supplies for Viking, same as on the river cruises. The towels were thick and enjoyable to use. There are several complimentary laundrettes aboard which make cruising easier. Our cabin steward was efficient and eager to please. He was always available and ready to serve. There are several restaurants aboard the ship, including two specialty restaurants, Manfredi's an Itallian restaurant and the Chef's Table a restaurant with a chef determined menu and wine pairings, if you choose. The food and service is immpecable, but the availablilty is determined by class of cabin. So don't expect to get reservations more than once or twice. The other, open, restaurants are just as good and much more accessible. The "Restaurant" is the sit down restaurant with a menu that includes standards each day and a special menu from the locatiion visited and daily specials. The service is routinely attentive focused on an enjoyable meal experience. The World Cafe is the buffet. Most times the offerings mirror the menu in the Restaurant. with additional offerings from local supply. The World Cafe also has daily standards, including sushi and a rotating gelato bar. The service here can be somewhat spotty. Frequently is was difficult to find someone to stop and take drink orders. There was also a daily buffet pool side. This buffet was generally focused on seafood or smaller hand items like wraps or burritos. The drink service here is a little better, but still spotty. Drink service throughout the ship started out very efficient, but by about the third day it was difficult to find a server without waiting too long. The cruise itinerary was the big disappointment of this cruise. I booked the cruise primarily because it was published a stop in Tunis, Tunisia. I have always wanted to see Carthage. Shortlly after booking Viking announed that because of political issues Tunis would be replaced with Naples, Italy. This was not exactly what I consider a one to one exchange, but because the cruise company has a stranglehold on the carriage contract the paying customer has no recourse. I tried to get them to cancel my booking (this was about 10 months before sailing), but they would not do so. Not the best customer service. But that was not the end of the itinerary chaos. In the midst of the cruise, our less than brave captain, decided he did not want to sail into Trapani Sicily with a forecast of high winds. So we sat in Naples for an extra half day. In place of a several hour tour of Trapani we got a two hour unaccompanied visit to the National Archeological Museum in Naples. Not a real one to one exchange either, but did Viking care? No. In thirty years of cruising it is the first time I have had a cruise stop cancelled mid-cruise. Again, the carriage contract was totally in favor of the cruise line with no recourse for the paying passenger. Viking is an expensive cruise, they should find ways to accomodate the paying customer. The included excursions on this cruise had llittle depth or substance. Most of them were based in bus travel and little time on foot. This was completely different than my experience on the viking river cruises where most of the time was taken up on foot visiting local sights. They were a complete disappointment. The paid excursions were expensive and most of the time scheduled at the same time as the included excursions. The only excursion that had much foot time was in Valencia and it was really enjoyable. I don't know why they had the QuietVox listening system. They only used it twice during the week.To show how cheap the entertainment was, the cruise director, who wasn't seen directing much, had to do a show himself. The enhancement lecturers were inconsistent and less than adequate. Disembarkation in Barcelona was a breeze. While it was early in the morning for us because of a plane schedule, it was done well. the ship was elegant and well maintained. The staff was pleasant and friendly, never failing to greet when you passed them on the ship, including officers. The food was quality and enjoyable. The downside was the considerable lack of understanding that the customer should be considered first in all decisions, not the bottom line. These cruises are moderately expensive so expectations should be higher. Those expectations were not met.

Elegant, but too Expensive

Viking Sky Cruise Review by Just4funn

2 people found this helpful
Trip Details
The Viking Sky was impeccably clean and was kept that way throughout the cruise. The arrival process at the Rome airport was efficient and fairly rapid. We did not stay at the airport more than about 30 minutes before we were on our way to the ship. At the ship the embarkation process was quick. The agents greeting were friendly and focused on getting us on board as quickly as possible. Once on board, we were greeted and told that lunch would be served beginning in about one-half hour. Until that time we were directed to the pool bar where drinks were available. This first lunch was served in the World Cafe, the ship's buffet or at a buffet pool-side; two different menus. All the food was consistently good. While we were getting to know our fellow passengers an announcement was made that all staterooms were ready for occupancy. We gladly proceeded to our stateroom for a rest after the long trans-Atlantic flight. We found our bags on the bed in our stateroom ready to be unpacked. Our stateroom was somewhat larger than the staterooms of most ships with a sitting area adjacent to the balcony. A large digital TV was on the wall at the foot of the bed which positioned it well to be seen in bed or in the sitting area. The one deficit to the room was space for storing clothes. There was a huge closet, but most of our clothes were not for hanging, and even if they were there were not enough hangers. The drawers were not in a convenient place and two of the four drawers were filled with amenities for the cabin. Most our our clothes stayed in our suitcases during the cruise under the bed. Necessitating dragging them out every time you wanted to change. There was a nice drawer refrigerator that the steward kept stocked with soft drinks and sweets. To get what you wanted all you had to do was ask. The room also had a keurig type coffee machine with various k-cups for personal use. I found his a waste of space. Coffee was always available aboard ship or through room service. The bathroom had an ample shower and was well stocked with the branded supplies for Viking, same as on the river cruises. The towels were thick and enjoyable to use. There are several complimentary laundrettes aboard which make cruising easier. Our cabin steward was efficient and eager to please. He was always available and ready to serve. There are several restaurants aboard the ship, including two specialty restaurants, Manfredi's an Itallian restaurant and the Chef's Table a restaurant with a chef determined menu and wine pairings, if you choose. The food and service is immpecable, but the availablilty is determined by class of cabin. So don't expect to get reservations more than once or twice. The other, open, restaurants are just as good and much more accessible. The "Restaurant" is the sit down restaurant with a menu that includes standards each day and a special menu from the locatiion visited and daily specials. The service is routinely attentive focused on an enjoyable meal experience. The World Cafe is the buffet. Most times the offerings mirror the menu in the Restaurant. with additional offerings from local supply. The World Cafe also has daily standards, including sushi and a rotating gelato bar. The service here can be somewhat spotty. Frequently is was difficult to find someone to stop and take drink orders. There was also a daily buffet pool side. This buffet was generally focused on seafood or smaller hand items like wraps or burritos. The drink service here is a little better, but still spotty. Drink service throughout the ship started out very efficient, but by about the third day it was difficult to find a server without waiting too long. The cruise itinerary was the big disappointment of this cruise. I booked the cruise primarily because it was published a stop in Tunis, Tunisia. I have always wanted to see Carthage. Shortlly after booking Viking announed that because of political issues Tunis would be replaced with Naples, Italy. This was not exactly what I consider a one to one exchange, but because the cruise company has a stranglehold on the carriage contract the paying customer has no recourse. I tried to get them to cancel my booking (this was about 10 months before sailing), but they would not do so. Not the best customer service. But that was not the end of the itinerary chaos. In the midst of the cruise, our less than brave captain, decided he did not want to sail into Trapani Sicily with a forecast of high winds. So we sat in Naples for an extra half day. In place of a several hour tour of Trapani we got a two hour unaccompanied visit to the National Archeological Museum in Naples. Not a real one to one exchange either, but did Viking care? No. In thirty years of cruising it is the first time I have had a cruise stop cancelled mid-cruise. Again, the carriage contract was totally in favor of the cruise line with no recourse for the paying passenger. Viking is an expensive cruise, they should find ways to accomodate the paying customer. The included excursions on this cruise had llittle depth or substance. Most of them were based in bus travel and little time on foot. This was completely different than my experience on the viking river cruises where most of the time was taken up on foot visiting local sights. They were a complete disappointment. The paid excursions were expensive and most of the time scheduled at the same time as the included excursions. The only excursion that had much foot time was in Valencia and it was really enjoyable. I don't know why they had the QuietVox listening system. They only used it twice during the week.To show how cheap the entertainment was, the cruise director, who wasn't seen directing much, had to do a show himself. The enhancement lecturers were inconsistent and less than adequate. Disembarkation in Barcelona was a breeze. While it was early in the morning for us because of a plane schedule, it was done well. the ship was elegant and well maintained. The staff was pleasant and friendly, never failing to greet when you passed them on the ship, including officers. The food was quality and enjoyable. The downside was the considerable lack of understanding that the customer should be considered first in all decisions, not the bottom line. These cruises are moderately expensive so expectations should be higher. Those expectations were not met.
Just4funn’s Full Rating Summary
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