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The 5day December cruise on the Musica was a fantastic family holiday with fair value for money. The whole experience of the MSC starts when you book, and you can imagine my frustration when booking the room, they say that they only have 2 sleeper cabin and having to take 2 rooms only to find out once in the rooms that both rooms which they said was 2 sleepers was actually 4 sleeper and MSC SA denying it. I must wonder if this was a scam my MSC to fill up the rooms and why MSC SA is avoiding the issue and not providing feedback. The onboarding process is long and tedious with no changes been made to cater for a third more passengers than the Sinfonia. Be prepared to wait as it can take over 3 hours to get onboard the ship on from the time you leave your bags. Once onboard the immense size of the Musica becomes a reality with stunning lounges, bars and overall facilities, though cleaning up of the ship was still taking place at 1pm from the previous cruise. What made the Christmas cruise special was the ginger bread house, the shows including the kids and Christmas into it, the food carvings, the midnight layout of cakes and food, and the carol singing. The service was exceptional all round except for the doctor, from the waiters to reception to the cleaners of the room. I would like to commend the staff for the great care and service they provided, always accommodating and willing to assist. The food in the restaurants was fabulous, well presented catering to a variety of needs. The food in the buffer could be improved for breakfast. With the Musica been an Italian ship I expected more Italian variety and better pizzas instead of plain dull pizzas. I had the unfortunate experience of having to use the doctor on board the ship. The experience was unfortunate as the doctor though been South African was totally incompetent, having ready the report by the night shift doctor 3 time could not recall what he read, his speech was incoherent, and everything was maybe we should do this and was not sure if it was the right approach. He could not even work out the right dosage of antibiotics to prescribe. He should not be on board the ship let alone treat anyone. The process for the photos is chaotic with passenger frustration running high due to difficulty finding photos, getting clarity on the packages. MSC can greatly improve the service by implementing a tracking using the room card to tag each photo against similar to what Disney does in their parks. Also enable the viewing of the photos online avoiding the wastage of printing phots only to be destroyed.

The 5 Day December Cruise on the Musica

MSC Musica Cruise Review by NareshPooren

Trip Details
  • Sail Date: December 2018
  • Destination: Africa
  • Cabin Type: Interior Stateroom – Fantastica
The 5day December cruise on the Musica was a fantastic family holiday with fair value for money.

The whole experience of the MSC starts when you book, and you can imagine my frustration when booking the room, they say that they only have 2 sleeper cabin and having to take 2 rooms only to find out once in the rooms that both rooms which they said was 2 sleepers was actually 4 sleeper and MSC SA denying it. I must wonder if this was a scam my MSC to fill up the rooms and why MSC SA is avoiding the issue and not providing feedback.

The onboarding process is long and tedious with no changes been made to cater for a third more passengers than the Sinfonia. Be prepared to wait as it can take over 3 hours to get onboard the ship on from the time you leave your bags.

Once onboard the immense size of the Musica becomes a reality with stunning lounges, bars and overall facilities, though cleaning up of the ship was still taking place at 1pm from the previous cruise.

What made the Christmas cruise special was the ginger bread house, the shows including the kids and Christmas into it, the food carvings, the midnight layout of cakes and food, and the carol singing.

The service was exceptional all round except for the doctor, from the waiters to reception to the cleaners of the room. I would like to commend the staff for the great care and service they provided, always accommodating and willing to assist.

The food in the restaurants was fabulous, well presented catering to a variety of needs. The food in the buffer could be improved for breakfast. With the Musica been an Italian ship I expected more Italian variety and better pizzas instead of plain dull pizzas.

I had the unfortunate experience of having to use the doctor on board the ship. The experience was unfortunate as the doctor though been South African was totally incompetent, having ready the report by the night shift doctor 3 time could not recall what he read, his speech was incoherent, and everything was maybe we should do this and was not sure if it was the right approach. He could not even work out the right dosage of antibiotics to prescribe. He should not be on board the ship let alone treat anyone.

The process for the photos is chaotic with passenger frustration running high due to difficulty finding photos, getting clarity on the packages. MSC can greatly improve the service by implementing a tracking using the room card to tag each photo against similar to what Disney does in their parks. Also enable the viewing of the photos online avoiding the wastage of printing phots only to be destroyed.
NareshPooren’s Full Rating Summary
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Cabin Review

Interior Stateroom – Fantastica
Cabin I2 11234
The whole experience of the MSC starts when you book, and you can imagine my frustration when booking the room they say that they only have 2 sleeper cabin and having to take 2 rooms only to find out once in the rooms that both rooms which they said was 2 sleepers was actually 4 sleeper and MSC SA denying it. I have to wonder if this was a scam my MSC to fill up the rooms and avoiding the issue.
Cantata Deck Inside Cabins, Balcony Cabins, Suite Cabins