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On the 28th December 2018 we embarked on a New Years cruise with P&O (the prices for this particular cruise were double if not triple normal prices due to the time of year). The dramas started when we paid for priority checkin however our tickets did not list this, it wasnt such a big issue, however at the time we didnt know this was just the start of the many issues we would experience. First day on the cruise one of our suitcases never arrived to our room, after calling reception we were told to wait and they will contact us back once they have tracked it down. 1.5 hours later sitting in our room waiting for a call back we called receiption to find our bag was there and we could come down and collect it. CABINS The first 3 days at sea were rough (with approx 6 foot waves) which is not uncommon however the front of the boat was particulary bad and majority of the time we could not be in our rooms due to the severity of the movement. Now to give you some background prior to this cruise we were on another cruise with RC which was in the middle of a cyclone with 8 foot waves and had little to no issues with our room which was also located at the front of the boat so it seems this particular boat with P&O may of not be of the same standard mechanically. Our room was on level 11 (pool 12 and pantry 14) which was a great location however levels 5,6,7 are also great as they are close to bars , reception and shops. Cabins were clean and liveable however they do not reflect the standard you would expect when paying a minimum $6k a couple (interior room) on new years. They are the original cabins and corner rooms are particulary smaller. If you are particular with pillows make sure you take your own as they are not the best. The rooms do have a safe and fridge and a great little sensor light for night time toilet trips. They also only have 1 australia power point , 1 european power point and 1 US power point. The rooms do have a hair dryer however they are very basic. Overall we were fine with our rooms however during our trip the toilet blocked up , lost all power and lights in our room at 12am in the morning and also had issues with the door locks not recognising our cards. A special mentionto the room attendents who do an amazing job , are very fast and are friendly. FOOD Not to bad, same as most cruise boats. We liked lukes , dragon lady and the cafe for cakes and tea. We love how P&O have set up the pantry as it stops alot of food being touched by other guests and limits food waste. Special mention to 400 grandi , great food , amazing staff and a nice quiet place on the ship. STAFF We were extremly lucky to experience great staff at the ocean bar , the cafe and 400 grandi. They are extremly helpful and accomodation. ENTERTAINMENT For a New Years cruise entertainment was limited however for a standard cruise it was not bad. Love riot was a great show (approx $15 per person) it was well worth it. Please note P&O seem to limit any adult only shows for 9pm and 10pm at night which wasnt always the best if you have a port day the next day. Please note lawn bowls and slides are not open permently only certain hours. PORT DAYS / TENDERS For locations with a port it was very simple and quick to get off and well organised. For ports which required tenders it became a bit of a mess and for one of our ports we waited 1.5 hours and then gave up getting off. Some people waited over 2 hours to get off and no explanation was given. After speaking to people who were lucky to get off we found guests on the beach kept snorkeling in the tender lanes which would then hold up the boats. P&O didnt seem to get these people out of the water or issues warnings to causing delays for other guests and some guests didnt even get off. SHORE TOURS We were lucky enough to do a great snorkelling tour in Santo which was well worth the money. However the couple we were travelling with did a village tour on another island and it was nothing like the tour summary and they did not learn anything from it. GUESTS Possibly some of the worst behaviour I have seen. Many of the guest were extremly rude , self centred , would push past or push in lines and we even experienced guests permently calling our room at 1am even though they were told they were calling the wrong room. Kids where still running around after 9pm and would often fill up the lifts or press all buttons inthe lifts. Our last morning there were kids outside our cabin door screaming at 5am with parents who did not care (our room was out of the way). The experience which really sent us over the edge was this one lady which we had to ask 4 times to move so we could sit down on the first day and book restaurants. We then had to ask her another 6 times to move so we could get up from our seat. I also experienced a lady at the gym who proceeded to push pass me and tell me she was waiting for a tredmill and she was next in line..... mind you i had been on the equipment for a good 5 mins before she appeared from somewhere having a cry. Please note the gym gets packed out and runs out of room and equipment duringthe mornings. Overall terrible behaviour and this doesnt even go into the fights , yelling and crappy comments we heard being shouted between guests and at the poor staff. LEAVING THE BOAT You are told to put your bags outside your room between 4pm and 8pm the night prior. Please note no where do they say you can self assist and take your own bags off but you can do this and it will get you off the boat faster. We got off the boat at 740am (we were told 720am for group 1 and 2). When we finally got off to collect our bags, our bags where not out yet and we had to wait atleast 30-40mins for our bags to come through. If you are being picked up or have a flight please keep this in mind. LIFOU If you are travelling to Lifou please note you need a ticket for jinek bay. If you do not get a ticket you will not be able to snorkel. Even though this is plastered everywhere we watched many people ignore this and walk in 30 degrees heat to the bay to then be disappointed. Quick tip, everyday you get a newsletter , make sure to read the back page for sales and spa deals.

Stress time , not really a holiday

Pacific Explorer Cruise Review by amb1925

10 people found this helpful
Trip Details
On the 28th December 2018 we embarked on a New Years cruise with P&O (the prices for this particular cruise were double if not triple normal prices due to the time of year). The dramas started when we paid for priority checkin however our tickets did not list this, it wasnt such a big issue, however at the time we didnt know this was just the start of the many issues we would experience. First day on the cruise one of our suitcases never arrived to our room, after calling reception we were told to wait and they will contact us back once they have tracked it down. 1.5 hours later sitting in our room waiting for a call back we called receiption to find our bag was there and we could come down and collect it.

CABINS

The first 3 days at sea were rough (with approx 6 foot waves) which is not uncommon however the front of the boat was particulary bad and majority of the time we could not be in our rooms due to the severity of the movement. Now to give you some background prior to this cruise we were on another cruise with RC which was in the middle of a cyclone with 8 foot waves and had little to no issues with our room which was also located at the front of the boat so it seems this particular boat with P&O may of not be of the same standard mechanically. Our room was on level 11 (pool 12 and pantry 14) which was a great location however levels 5,6,7 are also great as they are close to bars , reception and shops. Cabins were clean and liveable however they do not reflect the standard you would expect when paying a minimum $6k a couple (interior room) on new years. They are the original cabins and corner rooms are particulary smaller. If you are particular with pillows make sure you take your own as they are not the best. The rooms do have a safe and fridge and a great little sensor light for night time toilet trips. They also only have 1 australia power point , 1 european power point and 1 US power point. The rooms do have a hair dryer however they are very basic. Overall we were fine with our rooms however during our trip the toilet blocked up , lost all power and lights in our room at 12am in the morning and also had issues with the door locks not recognising our cards. A special mentionto the room attendents who do an amazing job , are very fast and are friendly.

FOOD

Not to bad, same as most cruise boats. We liked lukes , dragon lady and the cafe for cakes and tea. We love how P&O have set up the pantry as it stops alot of food being touched by other guests and limits food waste. Special mention to 400 grandi , great food , amazing staff and a nice quiet place on the ship.

STAFF

We were extremly lucky to experience great staff at the ocean bar , the cafe and 400 grandi. They are extremly helpful and accomodation.

ENTERTAINMENT

For a New Years cruise entertainment was limited however for a standard cruise it was not bad. Love riot was a great show (approx $15 per person) it was well worth it. Please note P&O seem to limit any adult only shows for 9pm and 10pm at night which wasnt always the best if you have a port day the next day. Please note lawn bowls and slides are not open permently only certain hours.

PORT DAYS / TENDERS

For locations with a port it was very simple and quick to get off and well organised. For ports which required tenders it became a bit of a mess and for one of our ports we waited 1.5 hours and then gave up getting off. Some people waited over 2 hours to get off and no explanation was given. After speaking to people who were lucky to get off we found guests on the beach kept snorkeling in the tender lanes which would then hold up the boats. P&O didnt seem to get these people out of the water or issues warnings to causing delays for other guests and some guests didnt even get off.

SHORE TOURS

We were lucky enough to do a great snorkelling tour in Santo which was well worth the money. However the couple we were travelling with did a village tour on another island and it was nothing like the tour summary and they did not learn anything from it.

GUESTS

Possibly some of the worst behaviour I have seen. Many of the guest were extremly rude , self centred , would push past or push in lines and we even experienced guests permently calling our room at 1am even though they were told they were calling the wrong room. Kids where still running around after 9pm and would often fill up the lifts or press all buttons inthe lifts. Our last morning there were kids outside our cabin door screaming at 5am with parents who did not care (our room was out of the way). The experience which really sent us over the edge was this one lady which we had to ask 4 times to move so we could sit down on the first day and book restaurants. We then had to ask her another 6 times to move so we could get up from our seat. I also experienced a lady at the gym who proceeded to push pass me and tell me she was waiting for a tredmill and she was next in line..... mind you i had been on the equipment for a good 5 mins before she appeared from somewhere having a cry. Please note the gym gets packed out and runs out of room and equipment duringthe mornings. Overall terrible behaviour and this doesnt even go into the fights , yelling and crappy comments we heard being shouted between guests and at the poor staff.

LEAVING THE BOAT

You are told to put your bags outside your room between 4pm and 8pm the night prior. Please note no where do they say you can self assist and take your own bags off but you can do this and it will get you off the boat faster. We got off the boat at 740am (we were told 720am for group 1 and 2). When we finally got off to collect our bags, our bags where not out yet and we had to wait atleast 30-40mins for our bags to come through. If you are being picked up or have a flight please keep this in mind.

LIFOU

If you are travelling to Lifou please note you need a ticket for jinek bay. If you do not get a ticket you will not be able to snorkel. Even though this is plastered everywhere we watched many people ignore this and walk in 30 degrees heat to the bay to then be disappointed.

Quick tip, everyday you get a newsletter , make sure to read the back page for sales and spa deals.
amb1925’s Full Rating Summary
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