My wife and I decided to take a cruise with our grandchildren. Our grandson turned thirteen on this voyage and our granddaughter is ten. This is their fifth cruise and they are diamond status. My wife and I are diamond plus status. Embarkation out of Port Everglades was flawless as well as disembarkation. The ship was recently refurbished, and it is well maintained. Our cabin was a standard cabin but had good service and was well maintained. Our dining room waiter and assistant waiter were on top of their game. It was a short cruise, so the menu was good but nothing to rave about. Basic RCCL menu. Lots of things to do around the ship if you care to do so since it has been updated with slides, virtual reality dome as well as all a freedom class ship was built with. Entertainment was good and we had a headliner that we paid to see in Las Vegas. Terry Fator. We had one port, Cozumel that we have been many times before. We did the swim with the dolphins and had a good experience.

Now the problem: The teen youth program disappointed us, went to find my grandson and was told by the person in charge my grandson was not there. We had an appointment and my grandson was supposed to come with us. I made a mistake by not checking the room and thinking that the person in charge knew what they were doing. My grandson was in the room and when we came back from the appointment, he was mad that we did not come and pick him up as we promised. What made it worse is that the employees manager defended him. By the way if you want to use the controller for the video games you must leave your sea pass card, so they know where it is. I guess I just do not understand what is important!!!! If it was not for all the other well-trained employees, I would have second thoughts about RCCL. Please understand that I hope this was an isolated incidence since we think very highly of RCCL.