1. Home
  2. Cruise Reviews
  3. Norwegian Spirit
First cruise with NCL, spoilt initially by our door keycard not working twice, which meant three trips down to customer services and long queues. This was very frustrating having been up since 4am and spent several hours travelling, to not be able to access our cabin. A maintenance man had to be called to rectify the problem with the door lock. The cabin, booked for 3 adults, was only set up for 2. Having paid over £2k each, this was unacceptable and we had to find a room steward to get this sorted out. The tiles in the toilet needed a good scrub. The cabin was not soundproof. We could hear every word of every conversation on both sides, including arguments and threats of divorce, plus BBC news at 6am most mornings! Once the sofa bed was made up for person 3, you could not get to the dressing table or the balcony doors. Cramped was an understatement. The toilet did not flush for the first 4 consecutive mornings. One of two hooks was hanging out of the wall. I pointed this out and it was rectified, but this sort of thing should be checked in the first place. Christmas Eve show in the theatre was amateurish and embarrassing to watch. No traditional Christmas day meal option. The Christmas lights around the atrium had bulbs missing/not working and so looked shoddy, Parts of the ship are tired. Drinks are very expensive, plus tax and gratuities but the biggest issue was the inconsistency of quality. Several cocktails tasted like cordial with little or no alcohol and with less than full measures. We had to send our Mojitos back twice on one occasion. We didnt take the drinks package as at nearly £3000 for 3 of us, we wouldnt have drunk that much alcohol. We wouldnt have minded paying if we received a quality product, but we didnt and felt like we were being very ripped off. We did complain to the management. Everything on board is pricey so beware. You are forbidden to bring even a bottle of water onboard, so be prepared to pay $5 if you want one. Failing that, get it from the buffet restaurant. The gift shop was selling chocolate that had turned white. This was the case on several ranges. On complaining, the assistant just said “it comes from Miami”...and? The main buffet restaurant gets very busy and becomes a bit of a bunfight and it can be very hard to find a table. Food was OK for lunch and we only used it for breakfast once, preferring rhe main Windows dining room with waiter service. Here we found both the food and service very food. The entertainment in the theatre was pretty good most nights too and it was nice to have a quiet and comfortable space in the library and a dedicated board game room if you wanted it. The Galaxy bar at the front of the ship was a nice place for evening drinks with a good forward facing view from the front windows and live band music which were good also. The casino, which we only walked through was tacky, full of fruit machines and stunk of smoke. Dress code is very casual. We were surprised to see some wearing sloppy T-shirts, shorts and flip-flops in the dining room in the evening. We visited the Bistro French speciality dining where we found the food and service to be of excellent quality. Shogun, the asian complimentary dining, we found the food to be bland and lukewarm as did other diners. Would I use NCL again? Probably not, based on my experience on this particular ship.

A Few Negatives

Norwegian Spirit Cruise Review by UnicornsAreReal

6 people found this helpful
Trip Details
  • Sail Date: December 2018
  • Destination: Mediterranean
  • Cabin Type: Balcony
First cruise with NCL, spoilt initially by our door keycard not working twice, which meant three trips down to customer services and long queues. This was very frustrating having been up since 4am and spent several hours travelling, to not be able to access our cabin. A maintenance man had to be called to rectify the problem with the door lock.

The cabin, booked for 3 adults, was only set up for 2. Having paid over £2k each, this was unacceptable and we had to find a room steward to get this sorted out.

The tiles in the toilet needed a good scrub.

The cabin was not soundproof. We could hear every word of every conversation on both sides, including arguments and threats of divorce, plus BBC news at 6am most mornings!

Once the sofa bed was made up for person 3, you could not get to the dressing table or the balcony doors. Cramped was an understatement.

The toilet did not flush for the first 4 consecutive mornings.

One of two hooks was hanging out of the wall. I pointed this out and it was rectified, but this sort of thing should be checked in the first place.

Christmas Eve show in the theatre was amateurish and embarrassing to watch.

No traditional Christmas day meal option.

The Christmas lights around the atrium had bulbs missing/not working and so looked shoddy,

Parts of the ship are tired.

Drinks are very expensive, plus tax and gratuities but the biggest issue was the inconsistency of quality. Several cocktails tasted like cordial with little or no alcohol and with less than full measures. We had to send our Mojitos back twice on one occasion.

We didnt take the drinks package as at nearly £3000 for 3 of us, we wouldnt have drunk that much alcohol. We wouldnt have minded paying if we received a quality product, but we didnt and felt like we were being very ripped off. We did complain to the management.

Everything on board is pricey so beware. You are forbidden to bring even a bottle of water onboard, so be prepared to pay $5 if you want one. Failing that, get it from the buffet restaurant.

The gift shop was selling chocolate that had turned white. This was the case on several ranges. On complaining, the assistant just said “it comes from Miami”...and?

The main buffet restaurant gets very busy and becomes a bit of a bunfight and it can be very hard to find a table. Food was OK for lunch and we only used it for breakfast once, preferring rhe main Windows dining room with waiter service. Here we found both the food and service very food.

The entertainment in the theatre was pretty good most nights too and it was nice to have a quiet and comfortable space in the library and a dedicated board game room if you wanted it.

The Galaxy bar at the front of the ship was a nice place for evening drinks with a good forward facing view from the front windows and live band music which were good also.

The casino, which we only walked through was tacky, full of fruit machines and stunk of smoke.

Dress code is very casual. We were surprised to see some wearing sloppy T-shirts, shorts and flip-flops in the dining room in the evening.

We visited the Bistro French speciality dining where we found the food and service to be of excellent quality.

Shogun, the asian complimentary dining, we found the food to be bland and lukewarm as did other diners.

Would I use NCL again?

Probably not, based on my experience on this particular ship.
UnicornsAreReal’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Spirit price drops
250,000+ people have entered their email

Cabin Review

Balcony
Cabin BC 10676
Tired, cramped and no soundproof plus toilets did not flush for 4 consecutive mornings.
Coffee machine a bit hit and miss. Made one cup at a time and the plug had to be pullled out and pushed in again to get it to work for cup 2 and 3.
Hook hanging out of the wall.

Bathroom a reasonable size and shower hot and powerful with a sliding door (not a curtain)
Beds and pillows very comfortable.
Deck 11 Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews

  • Alicante
    Away from the main touristy boulevard and harbour, the town is a little shabby and not on a par with Malaga.
    View All 79 Alicante Cruise Port Reviews
    View Cruise Critic's Alicante Cruise Port Review
  • City Tour
    We took this tour in part so that our luggage was with us and taken to the airport but we were taken at 2pm, spending 4 hrs in the airport.

    The tour was adequate, in a comfortable coach and involved a little walking.
    View All 242 City Tour Reviews
  • Casablanca
    Taking in the Hamman Mosque, from outside only plus a couple of villages. There is a lot of walking over cobbled streets and steep inclines which may be prohibitive for those with mobility issues. This was a cruise tour, expensive as all cruise tours are, but the guide was informative and the coach comfortable. The stops werent particularly spectacular and the final stop felt like his relatives shop (it might not have been). Would have been preferable to have had time to shop in a medina.
    View All 63 Casablanca Cruise Port Reviews
    View Cruise Critic's Casablanca Cruise Port Review
  • Timanfaya National Park
    Interesting to drive through this lunar landscape by coach. We had taken an independent taxi who managed to skip the massive queues into the park. This was such a bonus otherwise many hours would have been wasted in a queue that snaked for a long way back down the mountain. We then transferred into a park coach who expertly drove through the very tight and twisty roads around the black volcanic landscape.
    View All 19 Timanfaya National Park Reviews
  • Island Tour
    Madeira is a beautifully lush and green island with red roof houses. The view from port is the most picturesque of all on this cruise. Low level buildings, not high rise. The flora and fauna of the island is lovely and Funchal on the drive though is beautifully kept with many restaurants, shops and bars.
    I would like to return here.
    View All 50 Island Tour Reviews
  • Malaga
    Pleasant walk around, interesting buildings and architecture, cafes and shops.
    View All 455 Malaga Cruise Port Reviews
    View Cruise Critic's Malaga Cruise Port Review
  • Tenerife
    We walked around the main shopping area which was typically touristy but had some nice shops and cafes.
    View All 467 Tenerife Cruise Port Reviews
    View Cruise Critic's Tenerife Cruise Port Review