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Our Christmas cruise started on Christmas eve with Christmas day at sea. The entertainment team really went the extra mile with the Christmas spirit. The theater had a Christmas show that was a full stage production with fantastic acrobats...it's amazing what they can do on a rocky ship! The white party had a foam machine that made it seemed like it was snowing at 85 in the Caribbean! Christmas spirit was decorated throughout the ship, include the ginger bread village created by the pastry team! The food on the ship was better than other ships I've sailed, although there was only 3 dining options (the main dining room, a surf & turf, and the buffet). The hours for dining started early and lasted late into the night (always a pizza or burger available). I was mixed on the ship overall. I thought the pool area and bar areas throughout the ship were very relaxing and not overly crowded, and the entertainment crew was always throwing fantastic parties. The room itself was very disappointing as it wasn't clean and was the smallest room I've had at seas by far! The ports were great (Montego Bay, which we were diverted to Ocho Rios, Cayman, Cozumel and Havana overnight). As much as MSC tries to threaten you, you don't need to book an excursion with them. As of 2018, U.S. citizens need to qualify for one of 12 categories. The cruise ship offers a people to people category, same as what a third party excursion company would offer. There are other categories (i.e., family, journalist, etc.) so it's worth doing a little research to know the laws. You can exchange cash at the currency booth at the port terminal. They were open when we left mid-afternoon, so it was easy to convert back to your currency. The port in Havana let out into San Francisco Plaza. The biggest setback on MSC was the service. It started as soon as we booked. The online system kept crashing and the login wouldn't register us. We eventually purchased a couple of excursions through MSC, but we couldn't view online and they only sent a receipt for one. We contacted MSC customer service 3 times (one agent was flat out rude, another didn't know what they were talking about, and the other just lied to say that we needed to contact our travel agent to obtain). Embarkation was good. We didn't see the cabin stew until the next day (they are always in the hall when you first arrive). Bar service was dreadfully slow as they didn't have enough bar tenders. One bar we had to order 3 drinks (no ginger beer for a mule on their menu, no curacao for the drink of the day, and the best...neither jack nor diet for a jack and diet...they ran out day 2). We were told by MSC multiple ways that we had MyChoice dining, which the crew wouldn't honor and gave us some bs response with the paperwork that we evidenced, they just flat out lied to us (and we just gave in to avoid ruining the moment). There were soooo many rules throughout the ship (the best was the hot tub where they time you and kick you out after 15 minutes). Many people we ran into shared similar experiences.

Christmas on the Armonia

MSC Armonia Cruise Review by Andy_Andy

3 people found this helpful
Trip Details
  • Sail Date: December 2018
  • Destination: Cuba
  • Cabin Type: Oceanview Stateroom – Fantastica
Our Christmas cruise started on Christmas eve with Christmas day at sea. The entertainment team really went the extra mile with the Christmas spirit. The theater had a Christmas show that was a full stage production with fantastic acrobats...it's amazing what they can do on a rocky ship! The white party had a foam machine that made it seemed like it was snowing at 85 in the Caribbean! Christmas spirit was decorated throughout the ship, include the ginger bread village created by the pastry team! The food on the ship was better than other ships I've sailed, although there was only 3 dining options (the main dining room, a surf & turf, and the buffet). The hours for dining started early and lasted late into the night (always a pizza or burger available).

I was mixed on the ship overall. I thought the pool area and bar areas throughout the ship were very relaxing and not overly crowded, and the entertainment crew was always throwing fantastic parties. The room itself was very disappointing as it wasn't clean and was the smallest room I've had at seas by far!

The ports were great (Montego Bay, which we were diverted to Ocho Rios, Cayman, Cozumel and Havana overnight). As much as MSC tries to threaten you, you don't need to book an excursion with them. As of 2018, U.S. citizens need to qualify for one of 12 categories. The cruise ship offers a people to people category, same as what a third party excursion company would offer. There are other categories (i.e., family, journalist, etc.) so it's worth doing a little research to know the laws. You can exchange cash at the currency booth at the port terminal. They were open when we left mid-afternoon, so it was easy to convert back to your currency. The port in Havana let out into San Francisco Plaza.

The biggest setback on MSC was the service. It started as soon as we booked. The online system kept crashing and the login wouldn't register us. We eventually purchased a couple of excursions through MSC, but we couldn't view online and they only sent a receipt for one. We contacted MSC customer service 3 times (one agent was flat out rude, another didn't know what they were talking about, and the other just lied to say that we needed to contact our travel agent to obtain). Embarkation was good. We didn't see the cabin stew until the next day (they are always in the hall when you first arrive). Bar service was dreadfully slow as they didn't have enough bar tenders. One bar we had to order 3 drinks (no ginger beer for a mule on their menu, no curacao for the drink of the day, and the best...neither jack nor diet for a jack and diet...they ran out day 2). We were told by MSC multiple ways that we had MyChoice dining, which the crew wouldn't honor and gave us some bs response with the paperwork that we evidenced, they just flat out lied to us (and we just gave in to avoid ruining the moment). There were soooo many rules throughout the ship (the best was the hot tub where they time you and kick you out after 15 minutes). Many people we ran into shared similar experiences.
Andy_Andy’s Full Rating Summary
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Cabin Review

Oceanview Stateroom – Fantastica
Cabin O2 7100
The biggest setback is the size of the room. There is no couch! This is the first time I've ever not had a couch! The pros, it's very close to the stairs (1 floor down is the casino, rum bar, and smoking balcony) (2 floors down was the main dining), and then the elevator to 11 was mid-ship to the pool deck and late night dining. The window was setback 10 feet for the side of the ship where the tenders are kept (there was a gap, so this room had an unobstructed view). The shower was supper tiny, with no real cabinet space. The room just felt dirty (that shower/bath area clean looked dirty). Thankfully, our floor wasn't the moldy floor, but there was a moldy floor that was gawd awful!
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