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XMAS CRUISE 2018 PORTO TO PORTO , DOURO RIVER PORTUGAL. itinerary changed so many times even the staff could not tell me where or what we were doing have the time. Spent 10% on the ship ( sleeping , eating ) 90% on buses this is a bus trip not a river cruise. I feel we were deceived as the excursions were changed / canceled repeatedly. if xmas is not a good time for attractions to be open , then do not offer this cruise. All other cruise lines not operating douro river at this time ( wonder why ) we were dropped off at mateus palace for a 30 min tour/ then 2.5 hrs free time to do absolutlety nothing !, whole day wasted for this ! as bus ride took up the rest of the day. Meals were not very good compared to our other cruises (ama was better ) restaurant had a hole in front entrance floor ( not appealing to look at ) same wine served every night , which was not the greatest they ran out of lots of things after 3 days of cruise( lemons , milk , ketchup, jam , coke to name a few.) We were not impressed with this cruise at all ! ( the douro valley is very beautiful to see )

Nothing but a bus trip ! No cruise

Viking Hemming Cruise Review by mgkbk

14 people found this helpful
Trip Details
  • Sail Date: December 2018
  • Destination: Europe River
  • Cabin Type: Standard Outside Stateroom
XMAS CRUISE 2018 PORTO TO PORTO , DOURO RIVER PORTUGAL.

itinerary changed so many times even the staff could not tell me where or what we were doing have the time.

Spent 10% on the ship ( sleeping , eating ) 90% on buses this is a bus trip not a river cruise. I feel we were deceived as the excursions were changed / canceled repeatedly.

if xmas is not a good time for attractions to be open , then do not offer this cruise.

All other cruise lines not operating douro river at this time ( wonder why )

we were dropped off at mateus palace for a 30 min tour/ then 2.5 hrs free time to do absolutlety nothing !, whole day wasted for this ! as bus ride took up the rest of the day.

Meals were not very good compared to our other cruises (ama was better )

restaurant had a hole in front entrance floor ( not appealing to look at )

same wine served every night , which was not the greatest

they ran out of lots of things after 3 days of cruise( lemons , milk , ketchup, jam , coke to name a few.)

We were not impressed with this cruise at all ! ( the douro valley is very beautiful to see )
Viking Cruises, Community Team has responded
Thank you for your review, mgkbk, and for this chance to respond. We regret to hear that your journey through the Douro Valley fell below expectations, though we remain grateful for your post-trip feedback and suggestions that allow us to learn more about what could have made this a five-star voyage. Although events you’ve described are not typical, all of your comments have been noted for additional review. Should you wish to share more, or speak with a member of our Customer Relations team, please don’t hesitate to reach out to us at TellUs@vikingcruises.com. We hope to hear from you, and thank you for sailing with us.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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