We chose Silversea due to their reputation for service and chose Silver Wind in particular due to its small size and itinerary. We had a wonderful time and overall were very pleased with our cruise.
Embarkation was AMAZING. We showed up 45 minutes prior to the published embarkation beginning time and within 25 minutes were in La Terazza eating lunch! We kept staring at each other wondering how that happened...but we were so very grateful it did!
We were fortunate that two weeks prior the Wind had undergone renovations to their rooms, which we found to be wonderfully appointed. The bed was dreamy and our refrigerator never ran out of champagne...how could anything NOT be good?
Onboard entertainment was spotty, but we didn't choose the Wind for that...if that's your thing, choose another ship! Our only disappointment was New Year's Eve; we expected an evening of dancing and instead had a DJ playing kiddie-bop music in the theater...it was a real letdown.
Dining was good. Clearly, not great, but good. We ate at La Dame twice and it was...good. Hot Rocks/The Grill gets really old really fast, but the first time was interesting and the food was...good. La Terazza was...good.
I was personally disappointed by two things that would have meant so much more if they were done right: 1) We never were contacted about our preferences for what would be in our minibar. My wife had specific interests in if they stocked things, but we never were contacted and instead had to learn about it on the ship. And the answer was no...they didn't stock what she hoped to have. 2) It was my wife's birthday during the cruise and I filled out the necessary form identifying such. Her birthday came and went without any acknowledgement. It certainly didn't ruin our cruise, but it was a disappointment.
Excursions were...good. Not much creativity in what they were and only one was excellent (the hiking in Bequia...it was awesome!). We chalked it up to a learning experience and will be more discretionary and inquisitive on our next cruise with SS.
Our butler was very good. Sometimes not available, but overall he was available and very good.
When my wife and I filled out the on-board survey for Silversea, we summarized it by saying "the service is excellent and the product is slightly above average".
One final note: A BIG Thank You to my cruise critic friends for educating me about what to wear on NYE...I clearly felt more comfortable in my tuxedo! Thank you, everyone!
Between 5:15 a.m. and 5:30 every morning, a crew cleaned the deck directly above us (the pool bar area). We endured the equivalent of a football game for 30-45 minutes each morning. We doubt we would choose a 7th level room again for that reason, since a walk on the pool deck didn't easily identify a "quiet zone" room!
That said, the room itself was wonderfully appointed, comfortable and clean. It was delightful.