This was our third cruise on HAL and my eighth (give or take) overall. We cruised on the sister ship Eurodam last year and this cruise and overall experience was nearly identical.
Service is top notch in every venue - from cabin to dining room, Lido, and other places. Everyone is friendly and eager to please. This is the highlight of the ship.
Food is also great, especially in the dining room. Dinner there was superb. Lunch and breakfast in the Lido was very good but not up to dining room standards. I would have preferred more breakfast choices like biscuits, gravy, and corned beef hash. Loved the smoked salmon though.
Great cabin, no issues here. Service was exceptional.
Visited restaurant, cab was annoyingly expensive, about 2x what we paid in Cozumel.
Enjoyed the Kaokao chocolate factory.