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Service st pinnacle grill has a lot to be desired very slow we canceled future dinner reservations and had free Neptune suite breakfasts and only went to two because of the same service problem What made this worse was HAL CEO onboard and this happens. First Neptune suite and it was awesome and the concierge ladies Ari and Diane were outstanding and graciously worked things out. Lido was good as always as was the Dive in. When we left the Captain was awesome with his toots way too many that he even gave the pilot three little ones for his goodbye. Weather was awesome throughout the week. IMO Falmouth should be changed to Ocho Rios which would make it much better itinerary. The hydro pool was good but too many items breaking down for which they gave us $31 OBC still enjoyed it very relaxing Neptune suite had toilet issues and leaking pipe outside veranda area but they were fixed

NA is better

Oosterdam Cruise Review by a.madruga

3 people found this helpful
Trip Details
  • Sail Date: December 2018
  • Destination: Western Caribbean
  • Cabin Type: Neptune Deluxe Verandah Suite
Service st pinnacle grill has a lot to be desired very slow we canceled future dinner reservations and had free Neptune suite breakfasts and only went to two because of the same service problem

What made this worse was HAL CEO onboard and this happens.

First Neptune suite and it was awesome and the concierge ladies Ari and Diane were outstanding and graciously worked things out. Lido was good as always as was the Dive in.

When we left the Captain was awesome with his toots way too many that he even gave the pilot three little ones for his goodbye.

Weather was awesome throughout the week. IMO Falmouth should be changed to Ocho Rios which would make it much better itinerary.

The hydro pool was good but too many items breaking down for which they gave us $31 OBC still enjoyed it very relaxing

Neptune suite had toilet issues and leaking pipe outside veranda area but they were fixed
a.madruga’s Full Rating Summary
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Cabin Review

Neptune Deluxe Verandah Suite
Cabin SA 7047
Nice size cabin toilet problem and balcony pipe leaking other than that it was okay
Would have given 5 stars but free breakfast is not worth the hour plus to eat ones meal IMO
Rotterdam Deck Inside Cabins, Balcony Cabins, Suite Cabins