I chose this cruise to not only visit Havana ( I had been there before)) but mainly Cienfuegos. There was an announcement the night before that due to irregularities with one of the 5 generators, we would not be stopping at Cienfuegos. I had persuaded 7 other family members to go with me. Amazingly, Holland America did not substitute a port or extend our stay at one of the scheduled ports. Instead we had to endure anther day at sea. Their compensation was a $100 room credit and free drinks one of the afternoons. We were kept in the dark about details of the cancellation for about 2 days until the Capt gave his explanation over the public address system. The ship is very much in need of an overhaul. Our room phone quit working 3 times, the elevators are extremely slow (5 to 10 minute waits). One elevator was permanently out of service. Our room was showing signs of wear. There was only one electrical outlet for the entire room. There was not any outlet in the bathroom. We had to purchase extension cords in Key West. The internet plan we purchased went out for about 9 hours. I asked staff members if there would be any credit given towards a future cruise and the answer was No. That behind said, the dining room and house keeping staff were wonderful. My wife and I have cruised almost 30 times and the last show performance with the dancers and singers was the best we had ever heard on a ship. The Cruise Director was also excellent.

Capt chickened out

Veendam Cruise Review by firemankerry

Trip Details
  • Sail Date: December 2018
  • Destination: Cuba
  • Cabin Type: Standard Interior Stateroom
I chose this cruise to not only visit Havana ( I had been there before)) but mainly Cienfuegos. There was an announcement the night before that due to irregularities with one of the 5 generators, we would not be stopping at Cienfuegos. I had persuaded 7 other family members to go with me. Amazingly, Holland America did not substitute a port or extend our stay at one of the scheduled ports. Instead we had to endure anther day at sea. Their compensation was a $100 room credit and free drinks one of the afternoons. We were kept in the dark about details of the cancellation for about 2 days until the Capt gave his explanation over the public address system.

The ship is very much in need of an overhaul. Our room phone quit working 3 times, the elevators are extremely slow (5 to 10 minute waits). One elevator was permanently out of service. Our room was showing signs of wear.

There was only one electrical outlet for the entire room. There was not any outlet in the bathroom. We had to purchase extension cords in Key West.

The internet plan we purchased went out for about 9 hours. I asked staff members if there would be any credit given towards a future cruise and the answer was No.

That behind said, the dining room and house keeping staff were wonderful. My wife and I have cruised almost 30 times and the last show performance with the dancers and singers was the best we had ever heard on a ship. The Cruise Director was also excellent.
firemankerry’s Full Rating Summary
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Cabin Review

Standard Interior Stateroom
Cabin N
No electrical outlet in bathroom. Only one for the entire cabin.
A Deck Inside Cabins, Outside Cabins