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Platinum level cruisers, so typically pick Princess first, but about 4 years since our last cruise so noticed a big difference especially in quantity/quality of staff. Nice enough cabin, outside window, very clean and a good location. But cabin stewards used to ALWAYS address us by name beginning with the minute we boarded, and that is so not the case anymore--didn't happen once. I have agree with another reviewer, "cruise director Kaylie seemed like a giggling 14-year-old." Sorry Kaylie--you just had that kind of demeanor. Entertainment was pretty weak. One guitar player/"comedian" in the large Princess theater was particularly bad--lots in the front row just got up and left about 10 minutes into performance. Trip was nice--being in Hawaii for Christmas is always a treat. We did our own shore excursions, hiring them at the end of the pier, because you go exactly the same places Princess takes you at about half the price. Specialty restaurants are getting a bit "gougy" too--Pay $29 per person in the Crown Grille, but then if you decide you want a lobster tail from the menu, they add an additional $10 for that! Lots of little changes noticeable -- no more half & half or cream at the coffee/tea drink station, only milk; buffet food was typically cold; used to be offered water when we got off on a shore trip, now they charge for it. Oh yeah, we had practically NO internet on this ship. Lots of excuses (weather, position, etc) but still NO internet. Connectivity is a necessity for many these days, not a luxury. This was a huge pain and lots of very angry people at the Internet Cafe, demanding refunds. So between high-priced shore excursions, cut backs in service, staff interaction that was just "average," and entertainment not nearly as good as in previous years, we are definitely going to give another line a try.

Princesss just not what it used to be

Emerald Princess Cruise Review by KSty

7 people found this helpful
Trip Details
  • Sail Date: December 2018
  • Destination: Hawaii
  • Cabin Type: Oceanview (obstructed view)
Platinum level cruisers, so typically pick Princess first, but about 4 years since our last cruise so noticed a big difference especially in quantity/quality of staff. Nice enough cabin, outside window, very clean and a good location. But cabin stewards used to ALWAYS address us by name beginning with the minute we boarded, and that is so not the case anymore--didn't happen once. I have agree with another reviewer, "cruise director Kaylie seemed like a giggling 14-year-old." Sorry Kaylie--you just had that kind of demeanor. Entertainment was pretty weak. One guitar player/"comedian" in the large Princess theater was particularly bad--lots in the front row just got up and left about 10 minutes into performance. Trip was nice--being in Hawaii for Christmas is always a treat. We did our own shore excursions, hiring them at the end of the pier, because you go exactly the same places Princess takes you at about half the price. Specialty restaurants are getting a bit "gougy" too--Pay $29 per person in the Crown Grille, but then if you decide you want a lobster tail from the menu, they add an additional $10 for that! Lots of little changes noticeable -- no more half & half or cream at the coffee/tea drink station, only milk; buffet food was typically cold; used to be offered water when we got off on a shore trip, now they charge for it. Oh yeah, we had practically NO internet on this ship. Lots of excuses (weather, position, etc) but still NO internet. Connectivity is a necessity for many these days, not a luxury. This was a huge pain and lots of very angry people at the Internet Cafe, demanding refunds. So between high-priced shore excursions, cut backs in service, staff interaction that was just "average," and entertainment not nearly as good as in previous years, we are definitely going to give another line a try.
KSty’s Full Rating Summary
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Cabin Review

Oceanview (obstructed view)
Cabin OV E624
No complaints, nice and clean, actually a decent view with just a partial tender roof in sight, good location on deck 8 at rear of ship, only 1 flight down to main deck and activities.
Emerald Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins