We recently sailed on the MSC Divina from 12/20 – 12/30/18. The price was fantastic and it appears that they are trying to break into the US market but like anything you get what you pay for and in our case, this was the worst cruise we have ever been on and we have been on a LOT of cruises! This was our first experience with MSC Cruises and will most likely be our last.

When we made the reservations during Memorial Day, we had a very pleasant MSC travel agent assist us (Lori Segal). When I tried to contact her a couple of weeks later with a few questions, I never heard back. About a month later she finally emailed me back and said she had been out sick. Later still, I received an email that she was no longer with MSC, from Lisa Mazuz. Does no one pick up and respond to agent’s messages when they are not there?

After getting frustrated with not hearing from her, I waited on hold for over an hour (no exaggeration) and finally was able to speak with Patrice Burke. She tried to assist me but I found out later that she had actually cancelled our cruise and our shore excursions. So again I had to hold for over an hour to get this straightened out. This should have been enough to tell me that this cruise was a mistake but no we persevered. Read more