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We were very disappointed in the room we had while on board. I booked this trip in July of 2018. The room we received did not match the description of what the Carnival agent told us it would be. We spoke to customer care and they acted like it wasn't a big deal. They emailed corporate, no response back until the 7th day of the trip. The food selection on buffet was not good. Everyday you found less and less to eat that was worth eating. The housekeeping staff and Chef Chaing from Singapore were the only friendly individuals that we got to know. The cruise director was fun and awesome,but everyone else sucked. We always wait until on board to purchase shore excursions so to get a little bit more information and feedback from shore excursions staff. We got none of that just basically what you want to do? Plus the shore excursions in Amber Cove was not as they advertised it to be. Also our air conditioning in our room didn't stay cool....again a nonchalant attitude by customer care. Plus when they finally called me back about the room we got the gentleman customer service person was excuse my French an asshole. He was argumentative, kept saying we have recording of your booking....but that can't be so as I did not book it with a female agent that he kept referring too. The internet service was a waste of money. It will be a long long time before we book with Carnival again. It's all about money to them and less about customer service. The ports we great. The entertainment was good. We didn't care for the comedian Jeff Shaw as he wasn't funny

Unhappy traveler

Carnival Glory Cruise Review by Tpotts8

Trip Details
We were very disappointed in the room we had while on board. I booked this trip in July of 2018. The room we received did not match the description of what the Carnival agent told us it would be. We spoke to customer care and they acted like it wasn't a big deal. They emailed corporate, no response back until the 7th day of the trip. The food selection on buffet was not good. Everyday you found less and less to eat that was worth eating. The housekeeping staff and Chef Chaing from Singapore were the only friendly individuals that we got to know. The cruise director was fun and awesome,but everyone else sucked. We always wait until on board to purchase shore excursions so to get a little bit more information and feedback from shore excursions staff. We got none of that just basically what you want to do? Plus the shore excursions in Amber Cove was not as they advertised it to be. Also our air conditioning in our room didn't stay cool....again a nonchalant attitude by customer care. Plus when they finally called me back about the room we got the gentleman customer service person was excuse my French an asshole. He was argumentative, kept saying we have recording of your booking....but that can't be so as I did not book it with a female agent that he kept referring too. The internet service was a waste of money. It will be a long long time before we book with Carnival again. It's all about money to them and less about customer service.

The ports we great. The entertainment was good. We didn't care for the comedian Jeff Shaw as he wasn't funny
Tpotts8’s Full Rating Summary
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Cabin Review

Cabin 1050
Cabin cleanliness was great. Air conditioning was poor. On nights we wanted to relax at pool watch a movie it was too crazy with little teens filling hot tub and being over the top loud making it difficult to hear the movie. Wish they had pay per view options on t.v. in cabin like on other ships
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Port & Shore Excursion Reviews