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Guest administration is not Azamara's strong point. The dates and locations for the Azamazing evening were a moving feast right up to departure and the email on this that came from Azamara were unintelligible. This made booking our own evening tours a bit stressful. We got mixed messages on Visas in the various things we were sent (you are responsible for your own Visas! All Visas will taken care of for you! -- the latter turned out to be true.) Embarkation in Singapore was easy and quick. The buffet lunch was getting a bit old by the time we got there just before 3pm but we were grateful for something to eat (I think we were the last time slot to board). As advised, we booked our 3 specialty dining nights as soon as we boarded (why is there no pre-booking system?), only to subsequently find that we'd booked for the same night (first night) as the (previously unadvertised) seafood buffet which we would have liked to attend. My keycard didn't work in the cabin door (they are apparently such elderly technology that holding them proximate to any small magnet renders them useless) and we queued for nearly 40 minutes to have it fixed at guest relations. When we got to the front of the queue the French officer said very dismissively 'I don't do cards!' and made us requeue in another line for one of the female staff. Many, many people had card failures, not all related to magnets. One poor lady who had arrived after a long delayed flight was in tears. It wasn't a great start to our cruising dreams. Dinner in both specialty restaurants was fabulous, outstanding service and food, worth every extra cent we paid. Our first dinner in the main dining room was pretty ordinary (even inedible) and we didn't go back until nearly the last night - one lesson we learned across the cruise is that while Australian prawns are delicious, prawns and 'shrimp' from elsewhere can be much less so. Steak options are a much better bet. The Windows buffet was terrific for breakfast (super omelettes and a great range to choose from) and lunch and generally very good for dinner (except British buffet night, which was ghastly, and left a lingering smell of too-old frying oil and fish in the restaurant for the next 24 hours). The poolside burgers and nachos place was really good for lunch. We loved the ambiance of the Sunset Bar and spent a lot of time there, but it seemed to be a dead service zone. We shrugged and got our own breakfast tea and juice, and went to the bar for our own drinks with dinner. The waiters were constantly in the corner talking to one another and looking at the computer (why?), rarely offering drinks at any time. This was not a cheap cruise and we did feel a bit annoyed about this on occasion. The Opera group were really talented, we enjoyed their shows immensely. The cabaret shows were not our thing but others seemed to enjoy it. The lecturer was very interesting although sometimes she was sometimes scheduled in odd timeslots (like lunch). The jazz band was very good. Sea days on the Quest were particularly enjoyable, the pool lounges are really comfortable and plentiful and the drinks service unstinting. Most days the wine selection was enjoyable but there was one day in the rotation when both whites and both reds were just not very palatable. Some waiters would send down for a bottle from the day before (which you are entitled to ask for) but some would just shrug. Koh Samui was not a great port, the most enjoyable thing about it was the tender ride on and off - the organisation of which was hopeless for those without ship tours booked. No queue, or sequential numbers, they just picked people at random to give stickers to intermittently and them sent them to a tender, which meant that some people who just arrived immediately got tenders and others had to wait 40-50 minutes. Bangkok was interesting although the dreadful traffic means going to see anything will involve longer in the getting there and back than the seeing of the attraction. Ho Chi Minh was fantastic, we plan to return. Our room steward and his assistant were flawless -- helpful, courteous, competent. The cabin was small but functional and comfortable, the verandah very pleasant. The deal breaker for me was the shower curtain. The weather was (as to be expected) very hot and humid, necessitating being grabbed and wrapped by the very unpleasant clammy plastic curtain in the tiny shower space at least twice a day. It started to feel like some sort of punishment zone. Debarking was very smooth, we had plenty of time to get to our flight. The Quest has a loyal customer base, we met several couples who had done >15 cruises on the ship. Tl;DR Although we did have a lovely holiday and have some wonderful memories, we won't choose Azamara again until we can afford a suite with no shower curtain.

Very good cruise - admin hopeless

Azamara Quest Cruise Review by HayleyMills

1 person found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Asia
  • Cabin Type: Club Veranda Stateroom
Guest administration is not Azamara's strong point. The dates and locations for the Azamazing evening were a moving feast right up to departure and the email on this that came from Azamara were unintelligible. This made booking our own evening tours a bit stressful. We got mixed messages on Visas in the various things we were sent (you are responsible for your own Visas! All Visas will taken care of for you! -- the latter turned out to be true.)

Embarkation in Singapore was easy and quick. The buffet lunch was getting a bit old by the time we got there just before 3pm but we were grateful for something to eat (I think we were the last time slot to board).

As advised, we booked our 3 specialty dining nights as soon as we boarded (why is there no pre-booking system?), only to subsequently find that we'd booked for the same night (first night) as the (previously unadvertised) seafood buffet which we would have liked to attend.

My keycard didn't work in the cabin door (they are apparently such elderly technology that holding them proximate to any small magnet renders them useless) and we queued for nearly 40 minutes to have it fixed at guest relations. When we got to the front of the queue the French officer said very dismissively 'I don't do cards!' and made us requeue in another line for one of the female staff. Many, many people had card failures, not all related to magnets. One poor lady who had arrived after a long delayed flight was in tears. It wasn't a great start to our cruising dreams.

Dinner in both specialty restaurants was fabulous, outstanding service and food, worth every extra cent we paid. Our first dinner in the main dining room was pretty ordinary (even inedible) and we didn't go back until nearly the last night - one lesson we learned across the cruise is that while Australian prawns are delicious, prawns and 'shrimp' from elsewhere can be much less so. Steak options are a much better bet.

The Windows buffet was terrific for breakfast (super omelettes and a great range to choose from) and lunch and generally very good for dinner (except British buffet night, which was ghastly, and left a lingering smell of too-old frying oil and fish in the restaurant for the next 24 hours). The poolside burgers and nachos place was really good for lunch.

We loved the ambiance of the Sunset Bar and spent a lot of time there, but it seemed to be a dead service zone. We shrugged and got our own breakfast tea and juice, and went to the bar for our own drinks with dinner. The waiters were constantly in the corner talking to one another and looking at the computer (why?), rarely offering drinks at any time. This was not a cheap cruise and we did feel a bit annoyed about this on occasion.

The Opera group were really talented, we enjoyed their shows immensely. The cabaret shows were not our thing but others seemed to enjoy it. The lecturer was very interesting although sometimes she was sometimes scheduled in odd timeslots (like lunch). The jazz band was very good.

Sea days on the Quest were particularly enjoyable, the pool lounges are really comfortable and plentiful and the drinks service unstinting. Most days the wine selection was enjoyable but there was one day in the rotation when both whites and both reds were just not very palatable. Some waiters would send down for a bottle from the day before (which you are entitled to ask for) but some would just shrug.

Koh Samui was not a great port, the most enjoyable thing about it was the tender ride on and off - the organisation of which was hopeless for those without ship tours booked. No queue, or sequential numbers, they just picked people at random to give stickers to intermittently and them sent them to a tender, which meant that some people who just arrived immediately got tenders and others had to wait 40-50 minutes.

Bangkok was interesting although the dreadful traffic means going to see anything will involve longer in the getting there and back than the seeing of the attraction. Ho Chi Minh was fantastic, we plan to return.

Our room steward and his assistant were flawless -- helpful, courteous, competent. The cabin was small but functional and comfortable, the verandah very pleasant. The deal breaker for me was the shower curtain. The weather was (as to be expected) very hot and humid, necessitating being grabbed and wrapped by the very unpleasant clammy plastic curtain in the tiny shower space at least twice a day. It started to feel like some sort of punishment zone.

Debarking was very smooth, we had plenty of time to get to our flight.

The Quest has a loyal customer base, we met several couples who had done >15 cruises on the ship.

Tl;DR Although we did have a lovely holiday and have some wonderful memories, we won't choose Azamara again until we can afford a suite with no shower curtain.
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Cabin Review

Club Veranda Stateroom
Cabin V2 7048
Excellent mid ship choice, no problems with soot and not too near the laundry or crew facilities.
Deck 7 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins