1. Home
  2. Cruise Reviews
  3. Viking Emerald
Friends told us but ours was different no zoo tour air food and lodging were bad we were sick the whole time and sick for 6 weeks upon return air born virus I broke 2 teeth eating at the restaurant inbejing first night and the insurance refused to pay Viking also refused any liability Way below Viking cruise standards we have done other Viking cruises this will be our last We had to repeatedly tell room service to clean the bathroom we and many passengers were sick from the food tubs were dirty the tour guide did not have sufficient bathroom stops they would have heavy breakfast at hotel and have us ride without bathroom stops for hours I learned quickly to put my breakfast in a napkin and not eat it till we arrived near a bathroom and not drink anything please understand cruisers are old people and must make bathroom stops

Poor

Viking Emerald Cruise Review by Bunky39

Trip Details
Friends told us but ours was different no zoo tour air food and lodging were bad we were sick the whole time and sick for 6 weeks upon return air born virus I broke 2 teeth eating at the restaurant inbejing first night and the insurance refused to pay Viking also refused any liability

Way below Viking cruise standards we have done other Viking cruises this will be our last

We had to repeatedly tell room service to clean the bathroom we and many passengers were sick from the food tubs were dirty the tour guide did not have sufficient bathroom stops they would have heavy breakfast at hotel and have us ride without bathroom stops for hours I learned quickly to put my breakfast in a napkin and not eat it till we arrived near a bathroom and not drink anything please understand cruisers are old people and must make bathroom stops
Viking Cruises, Community Team has responded
We are in receipt of your review, Bunky39, and do hope this message finds you in good health. We’re sorry to hear you were disappointed with our service and we would appreciate the opportunity to offer support with your claim with the third-party insurance. Should you wish to discuss your overall experience in more detail, it would be our pleasure to continue the discussion at TellUs@vikingcruises.com. We hope to hear from you, and wish you a lovely day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
Bunky39’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Viking Emerald price drops
250,000+ people have entered their email

Cabin Review

Cabin
Dirty shower